Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

my experience using Zendesk Support

What do you like best? zendesk is a simple platform to use this application offers an effective solution for companies in terms of customer service. It offers increasingly better tools to improve the quality of the service, a question that is important to solve, since the great problem between companies is always a complaint on the part of the client. although I have less than a year using it, it is imperative to know that this application allows you to spend more money in this area even ...

Great for Keeping Track of Customer Cases

What do you like best? It's straightforward and easy to use but there's also a lot of depth to it. There's great reporting and metrics to keep track of where everyone is on their case. What do you dislike? It's hard to keep track of certain information for the customers. We need extra fields to be able to keep track of server information and other items about customers. Recommendations to others considering the product It's worth looking into but there are also plenty of other CRM ...

Zendesk is the best ticket system I have ever used.

What do you like best? It makes communication easy and populates an email with each comment/response. It has a convenient app you can download and many ways to set it up. What do you dislike? I do wish they never updated to the support app as I do think the original zendesk app was better. I don't have any gripes with the software via pc. What business problems are you solving with the product? What benefits have you realized? I support a bunch of cell phone stores remotely and Zendesk ...

Good product with great features

What do you like best? I like that it keeps every email organized with a great UI. I like the ability to do markup and preview and the apps that show on the sidebar. What do you dislike? I dislike the countdown. I wish it could show clearly that the time for a certain SLA is going to run out. Recommendations to others considering the product I would recommend. It is easy to use and intuitive. What business problems are you solving with the product? What benefits have you realized? I ...

here I leave my comment about zendesk

What do you like best? I like that Zendesk Support is a tool for customer service, and offers a large number of services for a pleasant and effective communication. It organizes and helps to solve tickecs to the client, besides it organizes all the information and groups it in a single place offering you the biggest of security of the support. On the other hand, it connects you much more with customers since it allows the collection of data by showing you through this interface a ...

Useful for managing support requests, but a little dated in terms of the UI/UX.

What do you like best? We can track our support requests pretty easily with Zendesk. It is simple to respond to tickets and update customers, and tracking the feedback is valuable to us. Zendesk also makes collaboration on support much easier, and allows you to include private comments as part of the process, thereby providing a seamless support portal to the customer. What do you dislike? It feels a little old now - the UI could be better and improved in my opinion, as it feels very ...

Want to provide Instant support to New Genaration "Zendesk is a Solution"

What do you like best? Its a amazing tool, I really like that we can give instant support to our valuable customer with chat. What do you dislike? I don't like only one thing is that we can not sync chat and make a query to our local CRM tool Recommendations to others considering the product Its a good service if you are starting a customer support start up What business problems are you solving with the product? What benefits have you realized? We can give instant support to our ...

Really Effective Tool for Customer Care

What do you like best? This program had a short learning curve and my coworkers in the customer care department found it to be a very useful tool. It was nice to be able to link communications from the same customer or lead and get a full picture of the conversation history. It allowed the capability to really learn about the customer and create personalized responses. What do you dislike? The link of all customer communications was not flawless. Sometimes additional steps were needed. ...

the ultimate solution for call center support

What do you like best? Zendesk Support is the best and most restorative, solution to give a good customer support, has all the necessary tools, to provide the best care, person to person, also its design is innovative, simple, but ideal for the work that is needed do, it has many features, that you are getting to know, that you use the application, I have seen tools here, that you do not find in any other application, and in my years of experience I have used many customer support tools, ...

Helpdesk

What do you like best? Zendesk is easy to use especially for help desk support What do you dislike? There is nothing I dislike about the program What business problems are you solving with the product? What benefits have you realized? end user issues that come into the ticketing system. It allows us to escalate tickets to the right support group