9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1541-1550 out of 1759
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Anonymous
02/12/19
Probably the best tool on the market but much left to be desired.
What do you like best? It's flexible, extensible, and probably the best enterprise solution out there. What do you dislike? Filtering of spam emails. There help support bot needs work surfacing the correct answers to questions asked by prospects and customers. When sales dept forwards an email into support because its a support related customer question the email sender is disconnected from an account and references the Sales rep as the inbound sender. It just messes up email to account ...
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Anonymous
02/12/19
Support Team's Dream
What do you like best? The best part of using zendesk is how user friendly the experience is! What do you dislike? Nothing really, most of the time it makes workflow easy so no complaints here! Recommendations to others considering the product Always do your research but I can say this product is what you are looking for in terms of a ticket system. What business problems are you solving with the product? What benefits have you realized? This helps keep record of support request from ...
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Anonymous
02/12/19
Not the freshest UI but gets the job done
What do you like best? There was very little Zendesk couldn't do. It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance. What do you dislike? Biggest issue was the lack of notifications. On slower days we'd get only a few emails an hour and it was a bit frustrating having to refresh the page to check. This also allowed for teamates to easily forget and let an hour go by without checking. What ...
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Anonymous
02/11/19
Zendesk: Best customer service you can have in front of you
What do you like best? Zendesk as a tool does what it is supposed to do, and it does it well. We used Support + Guide products, for ticketing for our e-learning business, and also for our Self-Serve support (knowledgebase. It is full-featured and comprehensive. As far as support rep work goes, it's simple, to the point, and it integrates well with any tool because it is such a large company. It is designed for an enterprise company. What do you dislike? Because it is so full-featured, it ...
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Anonymous
02/09/19
Feedback
What do you like best? Ovarall thr software is use. It has sufficient integrations What do you dislike? It is not just lack of automation but long term awareness What business problems are you solving with the product? What benefits have you realized? Customer resolution
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Anonymous
02/09/19
Positive
What do you like best? Efficiency and ease of use for customers What do you dislike? There is nothing I dislike about zendesk Recommendations to others considering the product Use it What business problems are you solving with the product? What benefits have you realized? Customer Service and speed of response
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Anonymous
02/08/19
Easy way to track issues
What do you like best? Easy way to keep track and tag tickets. Easy enough to search past tickets, and great way to help make data driven business decisions based on customer contact. What do you dislike? Analytics/reporting could use major work. The fact that you cannot forward a ticket to an email address without jumping through hoops is truly baffling. What business problems are you solving with the product? What benefits have you realized? Tracking support tickets in a manageable manner.
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Anonymous
02/08/19
Best software
What do you like best? I used ZenDesk for CS/ tech support, it’s so easy and helpful and make tickets answers fast and clear What do you dislike? The time count down every time you open new ticket and sometimes the server cut off but that happens few times What business problems are you solving with the product? What benefits have you realized? VPN company, it’s so much helpful for my position and communication
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Anonymous
02/06/19
Zendesk is incredible for small teams managing many customers
What do you like best? It is used by our customer support team and it helps us address customer needs in a timely manner. We can engage with our customer from any point in the buyer journey as well as with post-purchase support needs. We love Zendesk. We use Zendesk as our customer support Hub. What do you dislike? They tend to move slowly to integrate new options to the API but overall are pretty responsive. Understanding the API is a far less used part of their platform as a whole. ...
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Anonymous
02/05/19
support activity
What do you like best? ease of moderating with customers and integrating different apps like JIRA What do you dislike? ease of integrating apps and nothing much more What business problems are you solving with the product? What benefits have you realized? opening support tickets, tracking them, attaching them to internal story board
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].