9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1531-1540 out of 1759
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Anonymous
02/14/19
Simplicity
What do you like best? What I like best about Zendesk is the cleanliness that it tracks your requests (issues. Zendesk is easy to pick up and easy to revert back on previous requests. When I receive automatic updates from the software, the ticket number is clearly visible at the top of the email. What do you dislike? I do not have anything to dislike about Zendesk. If I had to say something, I'd comment on the lack of CSS that is involved in the main page. It's nothing that drastic or ...
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Anonymous
02/14/19
Nice support software
What do you like best? Easy to respond to tickets and user friendly What do you dislike? The unique id on each email chain some time end users use old tickets to open a new request: should be a way once it’s closed out to not reopen it. What business problems are you solving with the product? What benefits have you realized? Internal analytics support
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Anonymous
02/14/19
Super helpful to manage customer inquiries
What do you like best? I like that Zendesk keeps my workflow organized managing the emails that come through our help email. What do you dislike? There is a lot of Zendesk to learn, but it is a great platform. Recommendations to others considering the product There is a lot to learn from Zendesk to help deliver better customer service. What business problems are you solving with the product? What benefits have you realized? Streamlining our conversations with the important people of ...
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Anonymous
02/14/19
Excellent Tool
What do you like best? It just does the basics very well. Easy way of keeping track of tickets. What do you dislike? Nothing at all - Zendesk does exactly what is promised. What business problems are you solving with the product? What benefits have you realized? A better method of managing customer support tickets and responses.
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Anonymous
02/14/19
Zendesk helps your team group effort to provide best support
What do you like best? I love that we assign tickets to team mates and also get to see each others tickets. What do you dislike? Pending tickets sometimes end up falling through the cracks. Recommendations to others considering the product Great product and helps managing tasks with a big team especially one that is not all in the same office. What business problems are you solving with the product? What benefits have you realized? It keeps the customer and the staff working on ...
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Anonymous
02/13/19
Very awesone tool
What do you like best? Very awesone tool. Easy to customise to meet your needs. Has the features Salesforce is missing. Love the scrolling announcements and alerts. Custom workflow make routing cases seamless. There are some basic functionalities missing from the end user experience I believe could enhance the overall experience. Very fast. I am not experiencing any lags or issues loading the app though there's a lot of data inside the app What do you dislike? You have to be a little bit ...
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Anonymous
02/13/19
Good for small businesses
What do you like best? Zendesk is an easy to use support platform that is customizable with a lot of functionality, combined with a straightforward user interface. What do you dislike? I wish the API had slightly better documentation to help with integration support. Recommendations to others considering the product Zendesk has a low barrier to entry, and can be a powerful tool if your company requires a support solution. Its easier to setup than many other ticketing systems, but can be ...
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Anonymous
02/12/19
Decent program for an okay price
What do you like best? The program does what it needs to and that's about it. It does however have a great scalable options that are convenient for growing companies. Also, the 'keeping everything in one place' is nice. The chat feature is obviously what this program is mainly used for. There are dozens if not hundreds of these types of support chats online but this company makes for a well stream lined platform that works well even on mobile. What do you dislike? The wait times for the ...
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Anonymous
02/12/19
Not the freshest UI but gets the job done
What do you like best? There was very little Zendesk couldn't do. It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance. What do you dislike? Biggest issue was the lack of notifications. On slower days we'd get only a few emails an hour and it was a bit frustrating having to refresh the page to check. This also allowed for teamates to easily forget and let an hour go by without checking. What ...
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Anonymous
02/12/19
Support Team's Dream
What do you like best? The best part of using zendesk is how user friendly the experience is! What do you dislike? Nothing really, most of the time it makes workflow easy so no complaints here! Recommendations to others considering the product Always do your research but I can say this product is what you are looking for in terms of a ticket system. What business problems are you solving with the product? What benefits have you realized? This helps keep record of support request from ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].