9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Are you using Zendesk Support?
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 1521-1530 out of 1759
A
Anonymous
02/19/19
Zendesk has SO many user-friendly add-ins and fewature
What do you like best? I loved that build-it yourself reporting features. We had a person who could easily build reports for whatever we needed. searching through interactions was also easy and FAST What do you dislike? Some of the reports that were out the box were not really useful. Recommendations to others considering the product It has a user-friendly interface and is highly customizable. What business problems are you solving with the product? What benefits have you realized? we ...
Read more
A
Anonymous
02/19/19
Great Customer Platform for Support
What do you like best? We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well. What do you dislike? Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call. Recommendations to others considering the product Great tool with wide range of ...
Read more
A
Anonymous
02/19/19
Simple to use and does the job
What do you like best? The program is easy to use. Generates reports that are easy to follow and can be customized. Good for team communication. What do you dislike? Would have liked the price point to be a little bit lower. What business problems are you solving with the product? What benefits have you realized? This was used in a team of 10 and was sometimes hard to communicate all items on the schedule for the day. This made it much easier to use.
A
Anonymous
02/18/19
Zendesk is just OK
What do you like best? Zendesk is a rebust helpdesk ticketing system and is pretty easy to use. It doesnt have a great learning curve. What do you dislike? It feels a bit sluggish at times and there are times when the service goes down. What business problems are you solving with the product? What benefits have you realized? This was the main IT ticketing system in use by my company. It did the job in most areas and even helped to realize IT help desk goals by providing faster service ...
Read more
A
Anonymous
02/18/19
Excellent tool for helpdesk
What do you like best? Features to create filters and additional fields What do you dislike? Pricing is on higher side, like to see community edition What business problems are you solving with the product? What benefits have you realized? Help desk. We have reduced the emails and have good transperancy
A
Anonymous
02/18/19
Best user experience
What do you like best? I love the way the tickets are organized and allow us to interact What do you dislike? Slow at times and pricing is on higher side What business problems are you solving with the product? What benefits have you realized? Customer support
A
Anonymous
02/16/19
Easy to use
What do you like best? What I like best about Zendesk, is that it is an all in one company. Everything I needed from telecommunication, to email support and chat support, it is all here. What do you dislike? Probably the biggest thing I disliked was the setting it up. But you have to do this with any software you use, and the support at Zendesk was great. I will also add that I am not a fan of the knowledge base support that they offer - I prefer one on one support assistance. ...
Read more
A
Anonymous
02/16/19
Fast and easy!
What do you like best? Every time I use this I always get the fastest help and it hardly ever disconnects like others . What do you dislike? The only thing is wait. Or when it disconnects . What business problems are you solving with the product? What benefits have you realized? Benefits are fast and reliable and they don’t give you issues .
A
Anonymous
02/16/19
Great for support. Documentation not ideal for API based products
What do you like best? The workflow to manage tickets is great. Makes it very easy to assign and track. I also like how customizable it is with fields, response types, views, tiers, etc. Overall a great tool to manage support What do you dislike? Reporting is too complex and convoluted. Makes it very hard to do simple things. Also the documentation is not ideal for API based companies as it's not made to display API calls in a clear way. We moved to readme for documentation What business ...
Read more
A
Anonymous
02/15/19
Convenient customer care support
What do you like best? Easy to install. Clear interface. User friendly. Self explanatory. What do you dislike? Crashes sometimes. Frequent updates are needed. Sometimes delayed in operations Recommendations to others considering the product User friendly. Good front-desk. What business problems are you solving with the product? What benefits have you realized? Better communication among school and college students. Very productive
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].