9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1511-1520 out of 1759
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Anonymous
02/23/19
Zendesk offers great help desk support tools
What do you like best? Installation was a breeze and overall maintenance is minimal What do you dislike? Documentation was lacking in some areas but overall good Recommendations to others considering the product Try it it's worth it trust me What business problems are you solving with the product? What benefits have you realized? Helped us tools are a major bonus for any company
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Anonymous
02/22/19
Zendesk walks tall!
What do you like best? The detail paid to our, the customers, input What do you dislike? Its a tad costly, but well worth it. Get it! Recommendations to others considering the product Great program, works intuitively with you, consistently bringing out the best . What business problems are you solving with the product? What benefits have you realized? Our in house help desk personnel have improved their skills 100% and are building on them.
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Anonymous
02/22/19
Zendesk support
What do you like best? Management solution offering customizable tools to build customer service portal. What do you dislike? Needs to have notifications every time you are consuming the time of a ticke What business problems are you solving with the product? What benefits have you realized? Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status.
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Anonymous
02/22/19
Clean and user friendly!
What do you like best? Zendesk is an easy-to-use, dynamic, intuitive customer service tool that allows the use of macros to optimize messages to customers. What do you dislike? really do love this product. The only thing to mention that could use improvement is the (seemingly constant outages. There were some days where we would have to wait hours to get back in to the tool. I will say, though, customer support was always on top of it and super responsive. What business problems are you ...
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Anonymous
02/22/19
Easy to Use
What do you like best? Ticket management, assigning tickets and predefined responses What do you dislike? Not very modern UI, Needs more features. What business problems are you solving with the product? What benefits have you realized? Helpdesk users ticket management.
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Anonymous
02/21/19
I recently started working with Zendesk
What do you like best? It appears to be very user friendly and easy What do you dislike? I don’t have any negative things to say about it. What business problems are you solving with the product? What benefits have you realized? It helps with assisting the techs in terms of FERPA!
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Anonymous
02/21/19
Zendesk Support is helpful
What do you like best? I like the fact that it helps us relay messages to get assistancae with tickets and issues What do you dislike? I dislike the respons time sometimes because it takes to long to receive a reply What business problems are you solving with the product? What benefits have you realized? I resolve help tickets. It keeps my tickets organized and stored securely
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Anonymous
02/21/19
Customer service tool
What do you like best? That I can assign the tickets too diffent teams What do you dislike? I find adding graphics to the signiture is really hard Recommendations to others considering the product Use it for customer service you can’t go wrong What business problems are you solving with the product? What benefits have you realized? Helps us to act within. Sla for our customer service and fraud teams
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Anonymous
02/21/19
Zen desk review
What do you like best? Maintaining history is easy. Searching is easy using various filters. What do you dislike? Wish I could pull various reports using this app. The reporting feature is limited. What business problems are you solving with the product? What benefits have you realized? Client support tickets
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Anonymous
02/20/19
Great product
What do you like best? Helpful and engaging customer support who goes above and beyond to assist. Easy user layout and answer bot. What do you dislike? Scaling prices for larger teams and have ability to add more light agents at a lower price. What business problems are you solving with the product? What benefits have you realized? Use for all of our support needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].