Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

User of help desk

What do you like best? This tool is very user friendly which is hard to come by sometimes What do you dislike? I can not say i dislike anything. I can navigate it easily What business problems are you solving with the product? What benefits have you realized? I am solving an issues we encounter at work with consumers

Zendesk support is a platform that allows you to organize and control CS through tickets

What do you like best? Organization Control Administration Personalization Design Configuration Automatization Service Incident Control Users management What do you dislike? Data Analysis Reports lacking QA Support Knowledge base Communication through departments Search support Recommendations to others considering the product I recommend daily use, in case you need support contact the help center. For users I recommend to personalize customer experience, ...

Best Customers Support

What do you like best? Being marketer with small business I have to manage customer support myself where Zendesk helps me to to this. Quite easy to handle and best thing is the email support. What do you dislike? Nothing to dislike in this product, while this app help me to solve customers problem. Recommendations to others considering the product Customers support essential for your business many a tool is there but Zendesk is reliable for business & customers as well. What business ...

Zendesk has streamlined communication between our support staff and our customers.

What do you like best? All of our support requests are consolidated into a single system (no more shared mailboxes, hooray!. What do you dislike? It can get very expensive, very quickly as you add users and as you want access to more features. Recommendations to others considering the product Zendesk will improve your support team's internal and external communication. We can't picture our life without it, but it can get very expensive as you grow. What business problems are you ...

Zendesk

What do you like best? What I like is how well organized is the information inside the software, you can have archived emails and look for them in a rush, every contact information and interaction is saved and I can say well kept. It is easy to use once you have mastered it, The automated responses that you can save in Zendesk helps you save a lot of time, we can answer any request in real time and also integrates delightful with other apps. Functionality wise is amazing. Clean interface. ...

Works great for customer ticketing software.

What do you like best? Has helped us maintain and organize customer requests. It has an easy interface to use. What do you dislike? The software can slow down if there is a large amount of information to load in a case. Recommendations to others considering the product If you want to become more organized and make your customers happy then it is great. What business problems are you solving with the product? What benefits have you realized? Helping us to quickly address customers in a ...

Effective when it works

What do you like best? I love that I can use zendesk to answer tickets, leave notes for future agents, as well as make calls to clients as needed. What do you dislike? Zendesk customer support isn't ideal. The application also malfunctions at seriously inconvenient times for lengthy periods. Recommendations to others considering the product This system works great for small to medium scale customer service projects. What business problems are you solving with the product? What ...

Zendesk user experience

What do you like best? You can track the status of your tickets submitted, how long ago they were created, and how recently they were addressed/if they were resolved What do you dislike? You don't have a way of knowing how long until your issue will be looked at or resolved Recommendations to others considering the product This is great for creating structure around employee IT issue help What business problems are you solving with the product? What benefits have you realized? Resolving ...

ZenDesk

What do you like best? The program makes it very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly. What do you dislike? Sometimes it is difficult to keep track of other open tickets if you are covering for someone. What business problems are you solving with the product? What benefits have you realized? Zendesk Support very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.

Powerful helpful software

What do you like best? Being able to search for tickets by users so you can put all tickets by a particular contact into one ticket so you don't have to look up multiple tickets for the same customer , for the same issue they are inquiring about. Zendesk makes this so much simpler! What do you dislike? Definitely the pricing is the biggest complaint, while I do have to say, Zendesk is worth the price if one can afford since the premium version does have some great, especially chat ...