Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

It's Almost There

What do you like best? I like that i can document all of my interactions and add a variety of tags for future searches and analysis. What do you dislike? I wish I could search by an established tag. Right now if I type the name of a procedure location, the results include any instance where any of the words appear. Way too many results to sift through. Recommendations to others considering the product Don't create too many tags. There is a tendency to over label, but sometimes more is ...

Helpful for scaling, but makes most things more complex than they need to be

What do you like best? I like that we can use integrations like FactBranch to pull up relevant customer info and make it faster & easier to respond to customer inquiries. Also, it's good to have everything in one place (talk and support What do you dislike? We switched over to Zendesk from HelpScout, and found that Zendesk was for more complicated to use. Tagging and pulling reports is not as simple and easy to use as HelpScout, though Zendesk does offer more complex reporting. ...

Easy setup

What do you like best? I love how easy it is to integrate with other products, Ticket flow is not rocket science and is very easy for any technical person to pick up, like the ability to customize forms, love the ability to create macros and build triggers/automations based off of those. What do you dislike? Really expensive for basic things and strange pricing schemes (ex: upgraded kb is billed per head not based on page views. Reporting is really lacking, especially coming from a ...

Easy Handling

What do you like best? Zendesk support system is very easy to manage issues.We can use same zen desk number for till issue closed .And also best part is all the details are in same trailing . What do you dislike? some images are not loading every time when we open the issue on zen desk.customization is little bit hard when we want to create new reports . What business problems are you solving with the product? What benefits have you realized? Application support/User Requests like user unlock

Good Helpdesk solution

What do you like best? automated tools, ease of use, ability to track and report on tickets What do you dislike? email setup was not easy - but we eventually figured out that the issue was on our end. What business problems are you solving with the product? What benefits have you realized? one pane of glass for all IT support requests

Easy Handling

What do you like best? Dash Board and other functionalities are very easy to use.There is a good feature of extracting details of reports.Issues are updating in same zen desk issue number. What do you dislike? Sometimes there may be issues on loading the images and missing some attachments.Creating customize reports are little bit difficult. What business problems are you solving with the product? What benefits have you realized? Issue support / requests handling

Great for Tickets!

What do you like best? This is so easy to use when there are issues! User Friendly** I also like that you get an email with the link to the ticket. What do you dislike? I don't have any dislikes for this program. Recommendations to others considering the product This is very easy to use to communicate interdepartmental! What business problems are you solving with the product? What benefits have you realized? We use Zen Desk to communicate with any IT issues or hardware issues.

Great resource for projects and remote associates

What do you like best? Offers email, chat, voice, and social media response that can be catagorized, filtered, and sorted easily by any user. What do you dislike? Sometimes slow, occasional application issues where associates cannot login or features may not work Recommendations to others considering the product Do your research to ensure this platform can handle the workload youll be presenting your team. What business problems are you solving with the product? What benefits have you ...

Works fine for the most part

What do you like best? I can get tickets submitted pretty quickly. What do you dislike? As a light agent it's not always easy to keep a handle on your customers' tickets when you have a lot of accounts. Also the app is not that intuitive; the features are quite limited. You can't consistently copy and paste a screenshot or image into a ticket. It's annoying to have to save and attach Recommendations to others considering the product None What business problems are you solving with the ...

Zendesk

What do you like best? It is a great tool for support, it helps to provide a better service keeping requests organized and also by priority, it is a fun tool to use because it allows you to see requests in real time and also helps you save time by having canned responses if you constantly use the same answer. It is also helpful that you can merge different tickets into one, this way you will have only one point of communication and not having to answer to different tickets at once. ...