9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1481-1490 out of 1759
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Anonymous
03/12/19
Good with proper training on tool
What do you like best? The ease in tracking the tickets -n/w monitoring -realtime chat What do you dislike? - The UI which is confusing at the start - -bad customer service - too many emails sent out What business problems are you solving with the product? What benefits have you realized? -aids in resolving the tasks based on priority -multi-channel communication
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Anonymous
03/12/19
Zendesk review
What do you like best? This is a great customer support software. The flexibility and scaling to meet the needs of larger and smaller companies is great What do you dislike? I don’t like the user interface as it was a little too simple and not enough options on screen What business problems are you solving with the product? What benefits have you realized? We used this for our support and live chat for IT
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Anonymous
03/11/19
Create and follow client issues
What do you like best? Easy to interact with the client and track all information in one place. Auto email notification and difference btw internal and external user. What do you dislike? Missing wide range of plugins to connect with. What business problems are you solving with the product? What benefits have you realized? create client tickets on support.
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Anonymous
03/11/19
By far my favorite support system for businesses and consumers.
What do you like best? I like how Zendesk can be integrated with Shopify. It makes it so easy because when a new ticket is created, it will give you all of the info such as the past order numbers, name, address, etc. Plus it’s also very easy to assign tickets to agents and keep track of overall tickets. What do you dislike? I dislike how only a few agents are allowed on the lower/inexpensive rates. What business problems are you solving with the product? What benefits have you realized? ...
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Anonymous
03/10/19
zen desk review
What do you like best? I thought the user interface was super easy to use and well thought out. very robust plateform. What do you dislike? I don’t like the way the software hasn’t been updated that much recently. What business problems are you solving with the product? What benefits have you realized? we used it for IT service management and tickets
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Anonymous
03/10/19
Zendesk is one of the best Helpdesk today, with very organized ticket support.
What do you like best? 1 Its interface is intuitive and very complete, which makes its agents efficient in response time, 2 Its reports are easy to generate and very easy to understand, 3 the service is continuous 24 hours a day, 4 It can be used from mobile devices. What do you dislike? 1 Some services are not included in the free or trial versions, for example, chat, 2 it is not open source, maybe it is the most recognized of its disadvantages, 3 For some non-expert users the ...
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Anonymous
03/10/19
best ticketing solution
What do you like best? User Experience of creating and submitting a ticket is so easy and intuitive. It also gives an easy way to respond to common requests with standard replies. It gives an option to make and receive calls directly in the application. Further allowing us to track and record calls for analysis. What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents. What do you dislike? nothing really is ...
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Anonymous
03/09/19
Intuitive help support desk
What do you like best? The UI is very intuitive and the customer can easily log any support queries through Zendesk What do you dislike? Not much. The responsiveness in a mobile can be a little fast though. Recommendations to others considering the product Keep going What business problems are you solving with the product? What benefits have you realized? Customer self service
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Anonymous
03/07/19
Creating Tickets from Intercom
What do you like best? The interface is easy to use. Tickets are easily tracked and communication is seamless. What do you dislike? Reporting is challenging. It shouldn't be so hard. What business problems are you solving with the product? What benefits have you realized? Creating support tickets from Intercom to track items to completion.
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Anonymous
03/06/19
Easy to use. Easy to manage. Sometime need more time.
What do you like best? The convenience. Very easy to use. You do jot need to care about other things What do you dislike? Time costly sometimes. You need to check by ur self What business problems are you solving with the product? What benefits have you realized? It problem. Laptop set up. Authority issues.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].