9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1471-1480 out of 1759
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Anonymous
03/20/19
Zendesk Enterprise plan
What do you like best? We already know Zendesk is a great support tool, but with the enterprise plan you can set up multiple Brands with their own workflow. This is so powerful What do you dislike? It's not cheap but if you need this feature is value for money. You need to train yourself on this enterprise plan, because you can customise so many things. What business problems are you solving with the product? What benefits have you realized? After a one time setup phase you can service ...
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Anonymous
03/19/19
Daily CS through Zendesk
What do you like best? Very organized and easy to work with. Our main customer care is done through Zendesk. What do you dislike? Data and statistics are not reliable and cannot be used to establish a monthly report. Recommendations to others considering the product highly recommend using Zendesk for customer care. What business problems are you solving with the product? What benefits have you realized? Customer Care where we receive emails, Twitter direct message from the clients and ...
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Anonymous
03/18/19
Zendesk makes organizing issues a breeze!
What do you like best? -We can sort and reassign issues within the company. -You can make private notes on tickets that customers can't see but team members can. What do you dislike? -When a user has been repeatedly added from Suspended it should add that user to the safe list. -The search feature is a little tricky and puts the tickets in an unusual order. What business problems are you solving with the product? What benefits have you realized? Organizing customers within their ...
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Anonymous
03/16/19
Zendesk, "Leader in customer support
What do you like best? Zendesk allows inter departmental communication in a simple and extremely powerful way, being able to integrate all the communication networks of the company into the account. From support email to user tickets, through Facebook, Twitter or Google+. We can answer at any time and place any kind of incidents, doubts or suggestions that occur through these channels, taking an exhaustive control of what has been done, what is being done and what remains to be done. In ...
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Anonymous
03/15/19
Best online support software
What do you like best? Very easy to use and loaded with features What do you dislike? Sometimes there is a delay in connecting to a new conversation What business problems are you solving with the product? What benefits have you realized? Provide best support to our client sites
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Anonymous
03/15/19
Best service ever
What do you like best? Quick to respond and do their best to help What do you dislike? Nothing they have perfect business. Improve their tech quality maybe What business problems are you solving with the product? What benefits have you realized? Product service issues
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Anonymous
03/14/19
The best online technical support with Zendesk Support
What do you like best? Zendesk Support is a great program, very easy to install and use, so much so that only a couple of hours is deployed and ready to use it. It is a scalable program since it has multiple functions but you can implement it in your company from the most basic or others for large scale needs. It has been perfect to provide technical support and assistance on our website. What do you dislike? Certainly Zendesk Support is very good and once you use it you will see there is ...
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Anonymous
03/14/19
Easy to manage my customer service channels with Zendesk
What do you like best? Easy to setup, implement and use on a daily basis. Allows me to quickly assist my customers and provide support What do you dislike? I would like more customization of our dashboard to fit with our branding Recommendations to others considering the product Keep your database simple and organized. People will reach out with questions anyways so make a human available to help customers What business problems are you solving with the product? What benefits have you ...
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Anonymous
03/13/19
Works Perfectly for my needs!
What do you like best? I like that I get notified anytime a ticket is created by a client so I can follow the progress and escalate when necessary. What do you dislike? I wish that it didn't close the ticket screen after I make a new comment on the ticket. What business problems are you solving with the product? What benefits have you realized? It allows the support teams to stay in communication with each other and the client keeping the issues front of mind with a clear trail of ...
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Anonymous
03/12/19
Zendesk
What do you like best? User friendly and I like the leaderboard. What do you dislike? It’s expensive to add a lot of the features I want. What business problems are you solving with the product? What benefits have you realized? All IT issues among users are tracked here.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].