Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

New User - Easy to use

What do you like best? I'm only a new user but so far its proving quite easy to navigate. Makes the whole ticket logging process from a support side a lot easier to manage What do you dislike? Accessing the tool can sometimes be a bit difficult for me. That might be on me more than the product though. Recommendations to others considering the product Great product. Easy to use. I haven't dealt with the support myself but from speaking to others they have been extremely helpful. Looks ...

Easiest Customer Support Application

What do you like best? Ease of use and ability to keep track of all open, pending or closed tickets in one system. What do you dislike? The inability to reply to the email in your normal email account (such as Gmail and have that update the status of the Zendesk ticket on the platform. Inability to see photos in the email as well, you must check the downloaded attachment every time and it makes it difficult to follow along sometimes. Recommendations to others considering the product ...

Zendesk is Great!

What do you like best? I like the ability to track the categories of my tickets-- or to pass it off to someone easily who can better help that customer. It makes the process very seamless. I also love that I can view the entire email history by searching an email address. This would be impossible in say Gmail or Outlook if that customer was emailing multiple members of my team and we needed a complete history of their conversation. It holds both the customer and the business responsible. ...

Zendesk integrated web support

What do you like best? Zendesk is a set of professional tools to provide complete technical support through the web, especially with Zendesk Support it is possible to manage the support of our company through one of its chat applications. As an administrator the tool presents a dashboard very well organized and visually pleasing where we can configure the functioning through an assisted assistant in which the support agents are also added and assigned to their support department. Using ...

Zendesk review

What do you like best? The fact that customers can interact with me in a variety of different ways. What do you dislike? Compared to other ticketing systems I have used, this one isn't the most user-friendly Recommendations to others considering the product none What business problems are you solving with the product? What benefits have you realized? help desk tickets. better management of IT issues.

Awesome Help Desk Experience

What do you like best? We used Zendesk at my current job, we have since switched away to Jira Service Desk. We have lost so much functionality and most of the team wants to switch back, Zendesk does everything we need and more! What do you dislike? Cost is why we switched away, Jira is considerably cheaper, however the functionality gap is considerable. What business problems are you solving with the product? What benefits have you realized? Support desk, this tool made our jobs easy.

Excellent tool!

What do you like best? It allows to automate response to our customers. The software is really easy to use and understand.. it has a very great robust reporting and advanced analytics which is really helpful to any company. What do you dislike? The premium features are way better than the ones in basic and the premium is tad expensive. What business problems are you solving with the product? What benefits have you realized? Easy to use Tracks all issues and provides reports Improves ...

Great product

What do you like best? It's an intuitive program - well designed and well explained through support. Easy for customer service teams to understand as well, which they especially like because it makes their jobs easier. Reporting is great - gives good insight. What do you dislike? It can be a lot of setup work if you're using macros. Once complete, it saves a huge amount of time. Recommendations to others considering the product Worth the setup time. What business problems are you ...

Zendesk Support Enables Me to Do My Job

What do you like best? Easy ticket management, tagging, great and extensive API What do you dislike? Has the tendency to get very slow, some functionality is limited What business problems are you solving with the product? What benefits have you realized? We do all of our email and chat based support, and host all of our documentation on ZD Support

Learning Curve

What do you like best? What I like best about Zendesk is that it is very organized. When a duplicate ticket is made, the previous ticket is closed and the new ticket is linked. You can see exactly who is working on a ticket in real time, and the reporting is very educational. What do you dislike? What I dislike about Zendeks is the emailing System. It is a bit confusing and now even months after starting to use the software I am still having issues with it. I wish it was more of a ...