9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1451-1460 out of 1759
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Anonymous
03/31/19
Useful program for ticket management
What do you like best? It’s a great piece of software to help support and track support tickets. You can gather data and see what parts need more improvement and see what is working best. What do you dislike? The rating system where we cannot rate back the ticket submitter. Recommendations to others considering the product Enable feedback to ticket submitters. What business problems are you solving with the product? What benefits have you realized? Anything technology reared whether ...
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Anonymous
03/31/19
Zendesk is okay, but definitely a learning curve
What do you like best? What I like best is how we can quickly check into the tickets to see the exact step of the process a customer is on. Whereas with our previous ticketing system, I would have to scroll through several comments until I reached the bottom of the page to see the most recent comment on what was going on...Zendesk has a more intuitive layout where the most recent relevant comment is on top. What do you dislike? It is a bit of a learning curve. We have used our old ...
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Anonymous
03/31/19
Great Ticketing Tool !
What do you like best? Easy Ticket creation. Easy reporting. Easy to understand. What do you dislike? UI/UX can be better. We should be able to save Internal note and reply. What business problems are you solving with the product? What benefits have you realized? Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can ...
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Anonymous
03/31/19
Favorite CRM for customer experience
What do you like best? -clean UI -easy to use -tons of integrations with apps like harvest capsule slack -decently priced -looks clean on user end - What do you dislike? -undoing messages or editing tickets after closed if miscategorized -faq is a great idea but not totally clean execution What business problems are you solving with the product? What benefits have you realized? Clean look CRM that is easy to use and integrations with other apps we use
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Anonymous
03/30/19
Zendesk is amazing!
What do you like best? I love that ZenDesk is instant with exchanging responses between customer support and the customer. This is super important for the customer to be able to get timely responses. The best part would have to be the ability to create macros which allow an even more prompt communication and experience for customer. What do you dislike? I havent found anything i dislike. Everything is pretty self explanatory as far as the functionality. Zendesk even has a help section ...
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Anonymous
03/28/19
Zendesk is the business assistant you need
What do you like best? Zendesk is a very good business communications support software. It offers channels such as calls, messaging and file exchange with optimal quality. In addition, it has integrations to telephone services so it can be used to provide telephone service. We really like it so easy to sort the list of tasks. What do you dislike? The quality of its service demands an optimal internet connection, so it can present failures. The Zendesk service lacks the ability to video ...
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Anonymous
03/28/19
Zendesk has made it easy to communicate with customers
What do you like best? It's easy to manage support tickets with Zendesk. We like that very much, and that it provides analytics to correctly understand the customer experience. We like that it allows the company to chat in real time with the visitors of the website in a detailed way. Now, Zendesk offers the customer an excellent discount per agent per month, nothing more and nothing less than the $ 35 of its actual cost, leaving only $ 89 per month (for the entire suite. What do you ...
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Anonymous
03/28/19
Great Value
What do you like best? It is a very easy tool to use that allows communication with our members. What do you dislike? The ticket # system is a distraction and confuses our members Recommendations to others considering the product Find a different way then ticket #'s What business problems are you solving with the product? What benefits have you realized? Saved a lot of time keeping support issues organized. It has saved us a lot of money.
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Anonymous
03/27/19
Zendesk rocks!!
What do you like best? I like how easy it is to enter tickets. Also like the UI of the portal. Simply design. What do you dislike? I think one think that I dislike is the this ticketing system does not have as many features as Servicenow . What business problems are you solving with the product? What benefits have you realized? Opening tickets with our vendor that supports our IT systems. This makes it so easy to keep track of our tickets. I do not have to look thru my old emails to ...
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Anonymous
03/26/19
ZD is one of the best web based support solutions
What do you like best? I like that it can link other tickets simply by typing # XXXX, small feature but great if you use alot. I also think is pretty neat that you can easily merge tickets. Trigger and automations are awesome. What do you dislike? Triggers and automation UI can use some work, perhaps a tooltip can be included to help explain some items, I will also like will like to see color code feature on the views, What business problems are you solving with the product? What ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].