9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1441-1450 out of 1759
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Anonymous
04/02/19
Best Helpdesk !
What do you like best? Client Experience of making and presenting a ticket is so natural and instinctive. It gives an alternative method to make and get calls directly in the application. Further enabling us to track and record calls for user data analysis. I loved that they integrate with all human possible communication modes, like texts, calls, voice-based assistants etc. What do you dislike? I really dont think that this tool has anything that bad to dislike. Its one of the best ...
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Anonymous
04/02/19
Zendesk a software with a fantastic messaging service.
What do you like best? It is a platform that leads in the area of call center companies. It is of great pleasure that Zendesk offers us the function of instant messaging to the possibility of chatting with our customers, thus greatly helping to improve the commercial relationships we have with them. What do you dislike? It does not offer document storage or automated routing. Zendesk does not have network monitoring either. It does not offer stored documents or detailed information ...
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Anonymous
04/02/19
Zendesk makes support so much easier
What do you like best? I love how easily Zendesk customizes based on your team's needs. From triggers to views to groups, you can easily create different workflows for different groups of agents. What do you dislike? There's not much I dislike about Zendesk honestly. I don't like that they're getting rid of the cheerleader integration (my team loves that, but other than that, I like it all! What business problems are you solving with the product? What benefits have you realized? We are ...
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Anonymous
04/02/19
Best Support Ticket System
What do you like best? Zendesk has the best ticketing system for our users. Help desk and live chat are too useful What do you dislike? admin is a bit complex, but if you explore much in the configuration system, you will learn the interface. Recommendations to others considering the product if you are comparing with other platforms, Zendesk is the one. What business problems are you solving with the product? What benefits have you realized? Our users are creating tickets. Communicating ...
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Anonymous
04/02/19
Zendesk Support and Engagement Review
What do you like best? Zendesk can be used to meet the needs across any platform, business, educational helpdesk support, or company. The customer/user service products are flexible and readily available, easy to use. What do you dislike? Pricing; "per agent per month" can be brutal. Depending on the number of users, the suite is ideal however a high number of agents may not yield financial efficiency. Recommendations to others considering the product It's a fantastic platform for ...
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Anonymous
04/02/19
ZenDesk
What do you like best? Fast and easy setup, with lot's of customization What do you dislike? I have nothing bad to say about it. Been using it for 4 years. What business problems are you solving with the product? What benefits have you realized? A way for our agent's to submit trouble tickets.
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Anonymous
04/02/19
Excellent CX tool!
What do you like best? ZenDesk allows for easy organization of customer service tickets. The platform is intuitive and user friendly. What do you dislike? I wish the search function was a bit more comprehensive to allow for a more thorough search of archived tickets. What business problems are you solving with the product? What benefits have you realized? We user ZenDesk support to organize all of our customer service inquiries. We have realized the benefit of having all our customer ...
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Anonymous
04/02/19
Good basic ticket system
What do you like best? Very simple and looks good. iOS and Andriod app for the agent support is very clean and easy to navigate. What do you dislike? Too simple of a ticket system overall it's nice if you are starting to build a ticket system for a middle business. What business problems are you solving with the product? What benefits have you realized? Help desk support for end users at in-house support across North America.
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Anonymous
04/01/19
Zendesk is the best help desk software that we have used
What do you like best? What we liked most about using zendesk was its call center organization system, which is quite customizable at our convenience. We really liked your support ticket management system, and its integration with the rest of the platforms coming from the zendesk suite has seemed quite excellent. Now, zendesk also seems very good for call routing, since they focus a lot on making the call system as stable as possible. What do you dislike? Something that has displeased us ...
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Anonymous
04/01/19
Works
What do you like best? Love all the collaboration options! Also likebeing able to comment internally What do you dislike? yet it's not always easy to determine whether another agent is acting upon a support request (can only tell when they are viewing a ticket. What business problems are you solving with the product? What benefits have you realized? Streamlined operations, better organized
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].