9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1441-1450 out of 1759
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Anonymous
04/02/19
Zendesk a software with a fantastic messaging service.
What do you like best? It is a platform that leads in the area of call center companies. It is of great pleasure that Zendesk offers us the function of instant messaging to the possibility of chatting with our customers, thus greatly helping to improve the commercial relationships we have with them. What do you dislike? It does not offer document storage or automated routing. Zendesk does not have network monitoring either. It does not offer stored documents or detailed information ...
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Anonymous
04/02/19
Best Support Software, Hands Down
What do you like best? What isn't there to say about Zendesk? It's the best CRM I've ever encountered. What do you dislike? It requires you to pay by user, which can be costly for large organizations like ours, but every help desk software does the same thing. What business problems are you solving with the product? What benefits have you realized? Omnichannel support happens in one ecosystem.
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Anonymous
04/02/19
Keeping it simple is always a great thing
What do you like best? The ease of use with Zendesk Support is always a great experience. From the first time using Zendesk to using it today, the experience is always great! Any user at any experience level can easily learn to use this great product. What do you dislike? Don't really have any gripes with the product, to be honest. I only ever run into a refreshing issue here and there but that's about it. Recommendations to others considering the product Highly recommend Zendesk for its ...
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Anonymous
04/02/19
Good basic ticket system
What do you like best? Very simple and looks good. iOS and Andriod app for the agent support is very clean and easy to navigate. What do you dislike? Too simple of a ticket system overall it's nice if you are starting to build a ticket system for a middle business. What business problems are you solving with the product? What benefits have you realized? Help desk support for end users at in-house support across North America.
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Anonymous
04/02/19
Excellent CX tool!
What do you like best? ZenDesk allows for easy organization of customer service tickets. The platform is intuitive and user friendly. What do you dislike? I wish the search function was a bit more comprehensive to allow for a more thorough search of archived tickets. What business problems are you solving with the product? What benefits have you realized? We user ZenDesk support to organize all of our customer service inquiries. We have realized the benefit of having all our customer ...
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Anonymous
04/02/19
Great support platform that doesn't have a large learning curve
What do you like best? Zendesk Support has been implemented recently in our organization to manage multiple channels of support and we love it so far. The interface/UI is extremely easy to use and you can see when another "agent" in the organization is viewing the same support ticket. What do you dislike? I dislike that there isn't the option to chat with another agent on the ticket so you could quickly collaborate and solve the ticket - we usually end up on Slack chatting with one ...
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Anonymous
04/02/19
Best Support Ticket System
What do you like best? Zendesk has the best ticketing system for our users. Help desk and live chat are too useful What do you dislike? admin is a bit complex, but if you explore much in the configuration system, you will learn the interface. Recommendations to others considering the product if you are comparing with other platforms, Zendesk is the one. What business problems are you solving with the product? What benefits have you realized? Our users are creating tickets. Communicating ...
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Anonymous
04/02/19
Get tickets from all channels
What do you like best? Zendesk make it easy to gather all support requests in one place. Regarding of channels, any customer support rep can have access and grab any case request right away. The analytic part of the solution is great too. For the Reps, it is great to be able to track their KPI's. What do you dislike? The interface needs some visual improvement. Sometimes buttons are hard to find or located in not so convenient areas What business problems are you solving with the product? ...
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Anonymous
04/01/19
Zendesk is the best help desk software that we have used
What do you like best? What we liked most about using zendesk was its call center organization system, which is quite customizable at our convenience. We really liked your support ticket management system, and its integration with the rest of the platforms coming from the zendesk suite has seemed quite excellent. Now, zendesk also seems very good for call routing, since they focus a lot on making the call system as stable as possible. What do you dislike? Something that has displeased us ...
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Anonymous
04/01/19
Works
What do you like best? Love all the collaboration options! Also likebeing able to comment internally What do you dislike? yet it's not always easy to determine whether another agent is acting upon a support request (can only tell when they are viewing a ticket. What business problems are you solving with the product? What benefits have you realized? Streamlined operations, better organized
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