9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1431-1440 out of 1759
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Anonymous
04/03/19
The best, but still missing common features for B2B support
What do you like best? The administration is very easy and API is pretty good. The Agent interface is also great compared to other solutions. The move to AWS SES for improved email deliverability is great. What do you dislike? No method of making Read Only custom end-user or organization fields. Fields cannot be clickable hyperlinks. You can not report on User activity with the Explore addon. Zendesk own community run on Zendesk has hundreds of duplicate Feature requests that are not ...
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Anonymous
04/03/19
Awesome Integration
What do you like best? Zendesk integrates well with some of our other softwares we use in office as well as the analytics we get for tickets What do you dislike? not a big fan of the ticketing layout, feels kind of messy. Recommendations to others considering the product Definitely has good integration with other third-party softwares and analytics regarding tickets, however it's not as easy to use as other programs What business problems are you solving with the product? What benefits ...
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Anonymous
04/03/19
Zendesk is great
What do you like best? I really like how zendesk tracks such granular metrics the provided dashboards are easy to understand and I like how you can compare industry averages to our own helpdesk What do you dislike? their dashboards could be easier to set up for the customized insights. It can get granular but the UI is not intuitive. Recommendations to others considering the product Easier dashboard set ups. Shouldn’t be that hard to setup customers dashboards in insights What business ...
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Anonymous
04/03/19
The best tool for ticket control
What do you like best? One of the best tool to track the tickets, so the tool allows you to track the incidents, if resolved, update it. The best advantage is that you can visualize the ticket process to be able to make decisions about the incidents that arrive What do you dislike? The tool every time the ticket is closed and rewritten by the same ticket number is opened and that makes it necessary to update everything in order to respond to customers Recommendations to others considering ...
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Anonymous
04/02/19
Great support platform that doesn't have a large learning curve
What do you like best? Zendesk Support has been implemented recently in our organization to manage multiple channels of support and we love it so far. The interface/UI is extremely easy to use and you can see when another "agent" in the organization is viewing the same support ticket. What do you dislike? I dislike that there isn't the option to chat with another agent on the ticket so you could quickly collaborate and solve the ticket - we usually end up on Slack chatting with one ...
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Anonymous
04/02/19
Best Support Software, Hands Down
What do you like best? What isn't there to say about Zendesk? It's the best CRM I've ever encountered. What do you dislike? It requires you to pay by user, which can be costly for large organizations like ours, but every help desk software does the same thing. What business problems are you solving with the product? What benefits have you realized? Omnichannel support happens in one ecosystem.
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Anonymous
04/02/19
Get tickets from all channels
What do you like best? Zendesk make it easy to gather all support requests in one place. Regarding of channels, any customer support rep can have access and grab any case request right away. The analytic part of the solution is great too. For the Reps, it is great to be able to track their KPI's. What do you dislike? The interface needs some visual improvement. Sometimes buttons are hard to find or located in not so convenient areas What business problems are you solving with the product? ...
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Anonymous
04/02/19
Keeping it simple is always a great thing
What do you like best? The ease of use with Zendesk Support is always a great experience. From the first time using Zendesk to using it today, the experience is always great! Any user at any experience level can easily learn to use this great product. What do you dislike? Don't really have any gripes with the product, to be honest. I only ever run into a refreshing issue here and there but that's about it. Recommendations to others considering the product Highly recommend Zendesk for its ...
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Anonymous
04/02/19
Powerful tools
What do you like best? The ability to sort tickets and add powerful add ons like guru and send text messages. What do you dislike? There are times when tickets do not populate or get lost unassigned. What business problems are you solving with the product? What benefits have you realized? Inbound and outbound ticket support. Easy to make sure SLA's are met.
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Anonymous
04/02/19
Zendesk Review
What do you like best? It is the best for organization and ensuring all incoming emails are handled accordingly. I like that it integrates well with numerous other apps. What do you dislike? Sometimes there are issues with Service Level Agreement timers on tickets, causing them to be lost. What business problems are you solving with the product? What benefits have you realized? Handlign incoming emails, recording notes from calls, handling with linked apps like our internal backend as ...
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