Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

I work in a college and I use Zendesk Support for technical support here.

What do you like best? I find Zendesk Support really helpful because of the easy of using it. I love the layers and the application at all. What do you dislike? One thing that I don’t like is that sometimes it is hard to put in questions that they do not have answers Recommendations to others considering the product I strongly recommend this app What business problems are you solving with the product? What benefits have you realized? I do technical support for DMACC college and I help ...

Outstanding service, terrible customer support

What do you like best? Zendesk offer an outstanding service, it is far better than any other service provider out there, at an affordable cost too. What do you dislike? Zendesk offer terrible customer support, it often takes 10+ days to solve a simple issue if it not classed as "critical". billing issues also takes a very long time to resolve. Recommendations to others considering the product If you are looking for a customer service Helpdesk then Zendesk is the one. If you're looking ...

Extraordinary detailing and incorporations!

What do you like best? I joined an association that didn't beforehand have an assistance work area, or an assistance work area work process. The arrangement was a Slack channel where individuals posted their solicitations and they were reacted to specially appointed. I had the capacity to rapidly get the group set up with a Zendesk record and utilize existing API/account connectors to transform the present work process into a work process that sends tickets from Slack to Zendesk dependent ...

Zendesk helps to achieve awesome customer feedback

What do you like best? Zendesk support is one stop solution to manage full software centric customer issues at one place. We can open tickets, customer issues on production system can be logged which were quite difficult to track earlier on , provide helps to establish full knowledge center, therefore helping in retaining customer and increasing overall customer feedback. Best part We used this for ticket response and customer can directly linked to our support team via call center . ...

Good platform but customer service needs improving

What do you like best? Zendesk offer a great service at an industry-standard cost, depending on the tier of Zendesk you get access to great software. What do you dislike? Whenever we contact Zendesk, they take 10+ days to resolve issues, this is not good for a business relationship. Recommendations to others considering the product A great platform but can become very costly and the level of support from Zendesk is poor What business problems are you solving with the product? What ...

One of the best Support Handling Panel

What do you like best? Zendesk support has different following features: 1 Easy to use for a non-technical person. 2 We can create a different number of agents to make the support process manageable. 3 Zendesk provides different support types like chat, talk along with email support. 4 One of the coolest thing is that they provide API support for developer. What do you dislike? Following are the dislike points: 1 Zendesk support is quite expensive for the normal user. 2 Unable ...

Zendesk for Customer Support

What do you like best? It's a way to respond quickly to help customers, through either email, chat, or system ticket. What do you dislike? I have no complaints about Zendesk ticketing What business problems are you solving with the product? What benefits have you realized? It helps us stay on top of customer needs & questions, & direct them to the correct department. Monthly reporting helps us make sure we're fast and thorough with our responses.

Quick, Simple and user friendly

What do you like best? Zendesks simple and minimalistic layout is really easy on the eye and so simple to get around What do you dislike? Its not always obvious where things are, can require some looking about Recommendations to others considering the product Super user friendly for both customers and agents What business problems are you solving with the product? What benefits have you realized? Easy supporting for customers

Uneven User Experience

What do you like best? That I could input part of the name of a field and it would show up. What do you dislike? I did NOT like that filters would not stay applied. Even when I put it in the settings that I wanted newest items first, it was still overrode by other settings. I had to click the filter button every time I refreshed the page. Also, I had a bad week where I got several bad quality scores and my score NEVER increaseed after that. I had 5 good reviews in a row and it barely ...

Zendesk Rules!

What do you like best? Zendesk support is very helpful in organization, and keeping records. When helping customers it is ideal to find all the necessary information of a customer case, whether it was weeks or months ago. Zendesk is very refreshing in the way it organizes and store information and tickets. What do you dislike? Zendesk doesn't have anything worth complaining about! What business problems are you solving with the product? What benefits have you realized? Customers ...