Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

This is a great tool for managing tickets and providing support!

What do you like best? Zendesk has a lot of features specifically for building your ideal customer support portal. It's amazing because it's a whole platform that supports actions from ticketing to the customer support system itself. What do you dislike? The software is great and very technical. However as a result of its technicality, it does take a while to get used to it. Recommendations to others considering the product Make sure to learn every tool and aspect of it to fully utilize ...

Not bad system for helpdesk

What do you like best? One of the most used system for helpdesk Flexible system settings Not difficult to set up Integrating in company`s mail, so people can just open request, reply, rate and close it. Also integrate with company`s telephony Counts for reward What do you dislike? Not intuitive interface for users, which are handle to helpdesk team. Also, IT - mans needs to get used System has bugs, but support engineers or big customer community will help you Recommendations to ...

No compl

What do you like best? Like the ease of use and that everyone can use it no matter the skill level. What do you dislike? Sometimes it takes awhile to get assistance, but most of the time works smoothly. Recommendations to others considering the product N/a What business problems are you solving with the product? What benefits have you realized? System issues and resolved quickly.

User friendly, customizable, does everything you need it to do

What do you like best? I really like the amount of customization you can do to the groups, and the ease of use especially for adding or deleting users, groups etc. What do you dislike? We have had a few outages, other than that I can't really complain too much. Recommendations to others considering the product Give it a trial run, you won't be disappointed with the interface, ease of use, and the price is on point as well. What business problems are you solving with the product? What ...

It does the job

What do you like best? I have used Zendesk over two of my different roles in customer support. As I have managed a team who all used it was helpful to be able to see statistics on their ticket volume but also manage their reply time etc. Another thing I like is that you can categorise tickets so only a specific type of team with a particular focus. You can ask for feedback which is great PR. What do you dislike? To someone who has not used the system before - it is not the most ...

Customer care turned QA analyst loving Zendesk

What do you like best? The interface is easy to use. It was something most people could catch on quickly. It offered a clean view of customer information and offered an ease of navigation. What do you dislike? The automatic sign-out was frustrating. It caused many problems; for example, the page would remain in the last active view you used. After the system logged you out it was not known until you searched for a customers name, hit search, and then ended up in the log in section. Once ...

Buckets of customizable goodness!

What do you like best? Easy to view and act powered by clean and neat UI design. The customization is a godsend, making the platform suitable for countless applications. What do you dislike? Can be unresponsive at times, perhaps less a product of the product itself and its reliance on a rocksteady connection. What business problems are you solving with the product? What benefits have you realized? Zendesk enables the organization and speedy response of all customer inquiry across a team ...

Simple and easy support system

What do you like best? Zendesk makes it really easy to organize all requests you receive from your in-house team to outside customers. Our team receives hundreds of tickets a week. Since we receive so many tickets, the best features Zendesk has to counter this are Triggers, Automations and Macros. With Triggers, you are able to automate activities to happen based on certain criteria. For example, if a ticket gets submitted with the word "Help" in the subject line, you can program Zendesk ...

Zendesk CRM

What do you like best? Zendesk Is very straight forward and easy to navigate! Our backend system was made internally and we were able to sync it right to Zendesk. Zendesk also ties in with our phone system as well as out chat agent really well. What do you dislike? It would be nice if there were more options to organize our ticketing information. If customers have multiple accounts it can be a hassle trying to find the right info on the right account. They do have merge feature that can ...

Extremely Complete Platform

What do you like best? The API's, features, tools and customizations are the highest point of zendesk. The support have a good timing and also a great knowledge base. What do you dislike? With so many options, it's a complex platform to use. There's no "simple way" to use. Recommendations to others considering the product Dedicate people of your team for explore the zendesk facilities. What business problems are you solving with the product? What benefits have you realized? Answering ...