9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1401-1410 out of 1759
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Anonymous
04/15/19
Best management system for customer support!
What do you like best? I enjoy being able to manage tickets by specialization within my customer support department. The data visuals help with understanding certain issues. The ability to merge your tickets is a plus. As an administrator, you are able to see the accountability of your team. What do you dislike? Having to learn how to adjust your system to your specific preferences. It may be really difficult in the beginning understanding the system if you are not familiar with it ...
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Anonymous
04/15/19
Zendesk Support
What do you like best? Fully featured help desk and task management system for a team of support analysts. Custom views, email interface, etc... What do you dislike? Disability to customize how emails are distributed to users who hae submitted tickets. Recommendations to others considering the product: Great help desk ticketing system! Use it for FAQ as well. What problems are you solving with the product? What benefits have you realized? Helpdesk and task tracking.
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Anonymous
04/15/19
Zendesk is a great product but does have some complications
What do you like best? The intuition of information from our Support program that shares the customers information is nice that it shares. And, most steps are easy to learn. What do you dislike? New tickets are generated for even associated accounts, this is very confusing as there could be two associated customers in our case (rider and driver and those would be easier to track if they were one ticket under one subject. Also, it is very busy and has a lot of too many options that we ...
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Anonymous
04/13/19
It is an incredible product!
What do you like best? It is a fantastic product that revolutionizes the way of giving support to customers, it is different from many other products, it is totally efficient and productive, you can manipulate it in a simple way thanks to its intuitive interface. What do you dislike? I have not found anything negative to mention about this product, I feel totally satisfied with it. Recommendations to others considering the product: I highly recommend to all this fabulous product, ...
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Anonymous
04/13/19
Zendesk review
What do you like best? I love that I can always rely on zendesk to go back and listen to all my calls and see all communications with a customer in a very organized and easy to use manor. What do you dislike? Sometimes it takes too long for my tickets to populate causing me to have to slow down. Recommendations to others considering the product: Keep doing a great job! What problems are you solving with the product? What benefits have you realized? Making sure all customers are met with ...
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Anonymous
04/12/19
Beyond helpful and very efficient!
What do you like best? Love that it brings everything together at one place and I can filter it! What do you dislike? Sometimes we run into minor glitches but they are on it to fix it! Recommendations to others considering the product: Worth everything! Is the best tool to have! What problems are you solving with the product? What benefits have you realized? Emails, Texas, voicemails, Facebook, Twitter, and online reviews!
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Anonymous
04/12/19
The best support software I've come across by far.!
What do you like best? The API, ticketing transparency, ticket status tracking, the merging of the tickets and private chat option via tickets are some of the best features of this software. Even the mobile website is good enough to work remotely. We are really looking forward to start using the API as well of the Zendesk to make our own CTI integration with it. We're looking for a long term relation with Zendesk and in order to do so maybe have a tie up with them for a smooth future ...
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Anonymous
04/11/19
Zendesk Review
What do you like best? For a long time my team was unable to keep track of tasks and issues going on for our customers and our staff. I was able to get Zendesk and offer a way for them to submit their issues easily and I could assign the problem to a person fit for the Job. What do you dislike? There is not much to dislike. I used it minimally and it accomplished what I needed it to. Notifications took a bit long but besides that, I think the program fit my expectations greatly. I will ...
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Anonymous
04/11/19
Okay
What do you like best? Its user friendly and pretty straightforward What do you dislike? It’s hard to get tech support to help you What problems are you solving with the product? What benefits have you realized? It’s helped keep all of my issues in one place
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Anonymous
04/10/19
Zendesk helping the desk job easier.
What do you like best? Zendesk is more cheap in cost when compared to other support platforms and it's easy to integrate with the softwares. What do you dislike? Zendesk support is not so responsive during holidays and it takes additional time to get support from them in case we are in issues with the product. What business problems are you solving with the product? What benefits have you realized? To solve the need for support tool for the startup.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].