Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Zendesk : A complete customer support tool

What do you like best? Zendesk support system does provide an efficient, online-based solution to customer support. Its real-time remote accessibility is also key. This has been efficiently facilitated by the introduction of the smartphone application. Currently, our agents are able to attend to our clients on time and thus boosts our credibility as an organization. What do you dislike? Honestly speaking, we do not have any complaint on Zendesk. The only issue I can mention is the ...

Zendesk Support is recommended

What do you like best? Tickets creation is straightforward and can be done via email from user. Notification options are well represented including the initial creations as well as any updates to it. Metrics reporting is also robust. What do you dislike? A lack of direct links to the ticket in notifications is a shortcoming, or it could be due to a limited feature set from our budget. I would greatly prefer if more editing options for tickets were available as well. Recommendations to ...

Multitask Wizard

What do you like best? Zen desk is the most utilized tool in my office tool belt. It allows for quick multitasking, is easy to make adjustments and edit information, and allows me to pull up any manner of ticket I need to access in moments. What do you dislike? When multiple tickets are still open, or I’ve kept multiple tabs open as I still have work to do on each, Zendesk slows down to the point at which it hardly functions. What problems are you solving with the product? What benefits ...

Zendesk is a great tool for customer service life

What do you like best? The interface is easy to use once you're used to the layout. Administration is fairly straightforward. If you are used to ticketing systems, it can almost seem too simple. However, Zendesk has powerful tools and features which should fit any size deployment. What do you dislike? When setting up multiple brands, some settings are global and can interfere with how you setup other "brands". For instance, if you have both a "customer facing" service desk and internal ...

One of the best problem reporting tools for improving overall support efficiency.

What do you like best? We are very please to use zendesk as problem reporting tool, customer can easily let us know about any issue they are facing , full support team gets notified at once via mails, calls with customer can be managed very easily. This helps in managing all tickets on time and timely track them as well. What do you dislike? Mobile interface needs to be improved but overall we are quite satisfied. Recommendations to others considering the product: For overall managing ...

ZD is one of the best web based support solutions

What do you like best? I like that it can link other tickets simply by typing # XXXX, small feature but great if you use alot. I also think is pretty neat that you can easily merge tickets. Trigger and automations are awesome. What do you dislike? Triggers and automation UI can use some work, perhaps a tooltip can be included to help explain some items, I will also like will like to see color code feature on the views, What problems are you solving with the product? What benefits have ...

Great for Tickets!

What do you like best? Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete. What do you dislike? The only dislike I have on the system is when trying to locate the ticket. I get it through ...

Easy to Use and Keeps Me Organized

What do you like best? I love how Zendesk offers the option to categorize the many different tickets we have coming in. It saves me a lot of time being able to access my personal queue of tickets in one spot! What do you dislike? Zendesk will occasionally freeze and kick me out if I am trying to close my tickets and do chats at the same time with a high volume from both. Recommendations to others considering the product: I would recommend a different layout to make it easier to access ...

Succesful

What do you like best? No doubt that live time analytics are accurate or customizable tools on portal is knowledge based. Whether you have a big or small your company, this tool can assist at its best! I am so happy I found such a resourceful software for my employees to use in the customer service satisfaction industry. The analytics of how my consumers are reaching out quickly getting the answers/services they are expecting is spectacular!! What do you dislike? ZenDesk is awesome, i ...

Perfect support software.

What do you like best? The streamlined UI allows you to make several changes to a ticket while sending a reply, all in one full swoop. This drastically reduced time to resolution. What do you dislike? The only thing I disliked was that it seemed to be a bit slow when you had multiple Zendesk tickets open. What problems are you solving with the product? What benefits have you realized? We are solving time to resolution, customer satisfaction and retention. When clients get immediate and ...