Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons

Zendesk : A complete customer support tool

What do you like best? Zendesk support system does provide an efficient, online-based solution to customer support. Its real-time remote accessibility is also key. This has been efficiently facilitated by the introduction of the smartphone application. Currently, our agents are able to attend to our clients on time and thus boosts our credibility as an organization. What do you dislike? Honestly speaking, we do not have any complaint on Zendesk. The only issue I can mention is the ...

Invaluable tool for us

What do you like best? It facilitates the administration of your support service, offering an easy-to-use dashboard and benchmark statistics, both within your team and compared to the industry averages, It's fantastic What do you dislike? There were some days when we would have to wait for hours to return to the tool. It is the only thing that can be mentioned that could be useful is the constant interruption. It would be good to solve that permanently. Recommendations to others ...

Zendesk Support is recommended

What do you like best? Tickets creation is straightforward and can be done via email from user. Notification options are well represented including the initial creations as well as any updates to it. Metrics reporting is also robust. What do you dislike? A lack of direct links to the ticket in notifications is a shortcoming, or it could be due to a limited feature set from our budget. I would greatly prefer if more editing options for tickets were available as well. Recommendations to ...

One of the best problem reporting tools for improving overall support efficiency.

What do you like best? We are very please to use zendesk as problem reporting tool, customer can easily let us know about any issue they are facing , full support team gets notified at once via mails, calls with customer can be managed very easily. This helps in managing all tickets on time and timely track them as well. What do you dislike? Mobile interface needs to be improved but overall we are quite satisfied. Recommendations to others considering the product: For overall managing ...

ZD is one of the best web based support solutions

What do you like best? I like that it can link other tickets simply by typing # XXXX, small feature but great if you use alot. I also think is pretty neat that you can easily merge tickets. Trigger and automations are awesome. What do you dislike? Triggers and automation UI can use some work, perhaps a tooltip can be included to help explain some items, I will also like will like to see color code feature on the views, What problems are you solving with the product? What benefits have ...

Zendesk is a great tool for customer service life

What do you like best? The interface is easy to use once you're used to the layout. Administration is fairly straightforward. If you are used to ticketing systems, it can almost seem too simple. However, Zendesk has powerful tools and features which should fit any size deployment. What do you dislike? When setting up multiple brands, some settings are global and can interfere with how you setup other "brands". For instance, if you have both a "customer facing" service desk and internal ...

Great for Tickets!

What do you like best? Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete. What do you dislike? The only dislike I have on the system is when trying to locate the ticket. I get it through ...

Easy to Use and Keeps Me Organized

What do you like best? I love how Zendesk offers the option to categorize the many different tickets we have coming in. It saves me a lot of time being able to access my personal queue of tickets in one spot! What do you dislike? Zendesk will occasionally freeze and kick me out if I am trying to close my tickets and do chats at the same time with a high volume from both. Recommendations to others considering the product: I would recommend a different layout to make it easier to access ...

Succesful

What do you like best? No doubt that live time analytics are accurate or customizable tools on portal is knowledge based. Whether you have a big or small your company, this tool can assist at its best! I am so happy I found such a resourceful software for my employees to use in the customer service satisfaction industry. The analytics of how my consumers are reaching out quickly getting the answers/services they are expecting is spectacular!! What do you dislike? ZenDesk is awesome, i ...

Best management system for customer support!

What do you like best? I enjoy being able to manage tickets by specialization within my customer support department. The data visuals help with understanding certain issues. The ability to merge your tickets is a plus. As an administrator, you are able to see the accountability of your team. What do you dislike? Having to learn how to adjust your system to your specific preferences. It may be really difficult in the beginning understanding the system if you are not familiar with it ...