Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Confluence and Comprehension

What do you like best? The integration assets between ticket applications when working on accounts is a smooth experience. The ability to have actions that generate windows from TalkDesk and Support is a confluent, comprehensive structure that allows CS on the front line to arrive at a solution expediently. What do you dislike? Majority of our customer support revolves around the utilization of tickets and outgoing emails for contact with clients. Therefore, when the application "crashes" ...

Zendesk Review

What do you like best? Zendesk is easy to navigate and intuitive. What do you dislike? There are often too many places to click to get what I need. Recommendations to others considering the product: It's functional but sometimes involves too much clicking to get what you need. What problems are you solving with the product? What benefits have you realized? I'm able to assist users quickly by finding all of the information I need.

Zendesk

What do you like best? Zendesk is simply the best ticketing system out there.. It makes ticketing so much easier. It's not complicated at all. You can assign it to people without going through hoops and trouble. It also gives you calling capabilities. What do you dislike? There's nothing to dislike about zendesk. What problems are you solving with the product? What benefits have you realized? Support system

Good Support + Ticket System for Customer Success

What do you like best? Easy to search and find tickets relevant to a certain topic or customer. Love the Slack integration to monitor tickets throughout the day and see CSAT scores. Support team can assign severity and tag internal stakeholders easily. What do you dislike? From the CS perspective, nothing major is lacking. What problems are you solving with the product? What benefits have you realized? Quick and prompt communication and resolution of tickets for internal team members and ...

Best support tool in the market

What do you like best? Zendesk is the best tool for CRM I have work with in the past 5 years. It is very intuitive and extremely easy to use so agents need just a little training to learn to use it. At the same time, it have many features that allow you to personalized the ticket management according to the need of each brand/client. The initial set up (generic one was very quick so you can have the main features running in no time and it is very easy to add seats, new contact channels ...

Zendesk

What do you like best? I believe zendesk is really helpful in getting questions answered quickly What do you dislike? Sometimes the application will glitch. What problems are you solving with the product? What benefits have you realized? Zendesk makes customer support easier

Awesome but needs some Improvement

What do you like best? I like it that the whole team can work together in one ticket and there will be an eyeball showing on the ticket if someone is in there. That helps us a lot not to duplicate things and we're able to communicate together. What do you dislike? I hate the emails we are receiving in Gen and it looks completely awful. It is hard to read bcos it won't copy the same exact format that the sender have sent but rather, all are in letters and there's no table or something. ...

Zen Desk Makes Responding to Customers Easy!

What do you like best? I love that all the emails or responses from Social Media can come into one place and be sent out from one place. It provides for excellent organization. I love that you can sort the emails based on priority and the support team is great if you have any questions! I love that you can set up an automated reply to ensure customers that they will be responded to in 24 hours so they feel at ease as well. What do you dislike? I have yet to find something I do not like ...

Invaluable tool for us

What do you like best? It facilitates the administration of your support service, offering an easy-to-use dashboard and benchmark statistics, both within your team and compared to the industry averages, It's fantastic What do you dislike? There were some days when we would have to wait for hours to return to the tool. It is the only thing that can be mentioned that could be useful is the constant interruption. It would be good to solve that permanently. Recommendations to others ...

Great product!

What do you like best? Access to all calls and notes post communication wrap up. What do you dislike? Is not always reliable as far as connection goes. Sometimes os very slow loading. What problems are you solving with the product? What benefits have you realized? Helping customers with questions or concerns about our product. Great to records nots during a call.