9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1371-1380 out of 1759
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Anonymous
04/28/19
Excellent software!
What do you like best? Zendesk makes it easy for our end users to put in requests for support. I like how easy it is to use and how simple the interface is. Zendesk is good at integrating multiple communication channels into one place. We were able to connect our phone lines to Zendesk, which worked really well. What do you dislike? Zendesk is easy to configure. This tool works as a great ticket management system. What problems are you solving with the product? What benefits have you ...
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Anonymous
04/28/19
A very complete solution
What do you like best? I tested Zendesk solutions for a while (when i was searching for a help desk solution and i can tell that Zendesk is the most complete solution in the market, by far. What do you dislike? I dislike the lack of features related to revenues, but i think this is not the purpose of Zendesk. Recommendations to others considering the product: its a very good software! if you buy it, you will like it, for sure. What problems are you solving with the product? What benefits ...
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Anonymous
04/27/19
ZENDESK
What do you like best? sometimes clients have technical issues where we interact with help of Zendesk support and solve What do you dislike? there is nothing to dislike about ZENDESK SUPPORT Recommendations to others considering the product: excellent application for client query management What problems are you solving with the product? What benefits have you realized? client query handling
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Anonymous
04/25/19
Zendesk is an intuitive portal for providing customer service
What do you like best? As a user of Zendesk when reaching out to various vendors for support, I have found the customer service management portal to be very intuitive. What do you dislike? Our organization is government, and requires the use of older IE. Zendesk is only compatible with the latest version of IE, and does not load certain visual elements using IE 9. Recommendations to others considering the product: Utilizing Zendesk from the user-side for customer service is a great tool, ...
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Anonymous
04/25/19
ZenDesk Review
What do you like best? You can email whoever you need to using Zendesk and are able to leave emails in open, pending, or solved status! our customers can also leave reviews about how we did! What do you dislike? sometimes it crashes and is really hard to refresh/restart Recommendations to others considering the product: fix the bugs that make the website crash What problems are you solving with the product? What benefits have you realized? emails back and forth with our customers!
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Anonymous
04/25/19
A useful support tool and solid experience.
What do you like best? Our teams utilize the customization options within Zendesk and have crafted an intuitive experience for Users to create and manage their tickets. What do you dislike? I dislike the number of email notifications I receive from Zendesk tickets. I understand this is likely configured by the teams at my organization that manage this software, but it is excessive nonetheless. What problems are you solving with the product? What benefits have you realized? We use Zendesk ...
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Anonymous
04/24/19
Great CRM tool for all businesses
What do you like best? We have increased our customer satisfaction and loyalty by using Zendesk Support. We close tickets much faster and respond to customer issues whenever they arise. The tool allows for internal communication so my team members know which tickets have been resolved.The self-service portal is also very helpful. What do you dislike? They don't have a video feature which would be helpful in certain situations when a customer needs to show their technical issue. Also, ...
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Anonymous
04/23/19
Make IT life easier
What do you like best? Easy to communicate and keep track of all back and forth communications on an issue. What do you dislike? We currently have no dislikes when using Zendesk support. What problems are you solving with the product? What benefits have you realized? Zendesk support helps our IT department make sure no issue slips through the cracks. It is easy for customers as well as support.
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Anonymous
04/23/19
Yesss
What do you like best? It helped get my problems fixed fast ! The instant chat helped a lot What do you dislike? That I had to go through tech support to fix. Just the point of putting in a ticket Recommendations to others considering the product: It helps ! What problems are you solving with the product? What benefits have you realized? That my problem could get fixed quick
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Anonymous
04/22/19
Keeping up with those tickets!
What do you like best? The ability to best organize all tickets and to ensure that your team and people you are sending info out to are properly notified of the information and needs What do you dislike? Can be difficult to find the right category for the ticket, and there are times where Zendesk does not properly save a ticket, and you will need to reset some categories and reload. What problems are you solving with the product? What benefits have you realized? It is a good way to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].