9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1361-1370 out of 1759
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Anonymous
05/03/19
Zendesk
What do you like best? Easy to navigate the website and app, friendly interface What do you dislike? No push notifications to tell you when a ticket comes in Recommendations to others considering the product: Nona What problems are you solving with the product? What benefits have you realized? Keeping up with clients
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Anonymous
05/02/19
Zendesk has a chill vibe, would recommend
What do you like best? You have a set of acceptance criteria that only you are in a position to judge. As an active customer, I can tell you that Zendesk helps me manage 12 agents, support 1,200 users, and provides workflows and metrics that drive improvement of my customer service. The feature set was the primary way I judged success when I evaluated their product. Just like the appropriateness of the feature set, you're the only one able to decide how heavily (your perception of the ...
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Anonymous
05/02/19
Best helpdesk software
What do you like best? Zendesk is the best software for help desk stuff. Full of features, easy to use, very trustable! It made my life so much easier than it was before. What do you dislike? Lack of revenue management, but i think that this is not the direction of the product. Recommendations to others considering the product: Excelent help desk software. Recommend it for sure! What problems are you solving with the product? What benefits have you realized? Help Desk, Ticketing system
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Anonymous
05/02/19
Zendesk makes it easier , i used it in target and it was awesome tool for ticketing
What do you like best? This remedy ticket tool is really productive it is the best i love about it is real time updates from admins What do you dislike? I think my overall experience of zendesk has been really productivei I do no think there is anything i dislike about it What problems are you solving with the product? What benefits have you realized? Solving tickets for requests and problems
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Anonymous
05/02/19
It could be improved but I love the apps.
What do you like best? The variety of metrics available, and the customization. What do you dislike? Phone feature is unreliable at times. it allows agents to cheat the system with the away feature. Recommendations to others considering the product: Maybe use a different service if your support needs rely on phone calls. What problems are you solving with the product? What benefits have you realized? It allows for you to be able to track all interactions with customers.
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Anonymous
05/02/19
Good if you are a Enterprise or higher
What do you like best? They are pretty quick to respond and most times they do offer viable solutions. What do you dislike? Dislike the links to documents and however there is very limited help to basic account holders. Recommendations to others considering the product: Ok if you have basic knowledge and technical ability and considering a Basic Account. There is not a lot of support if you are not Enterprise or higher. Great for helpdesk. Lots of features and the basic plan is a great ...
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Anonymous
05/01/19
Zendesk is great!
What do you like best? Zendesk is a great tool that permits team work between multiple different departments and that helps you keep up with your business goals What do you dislike? That we cannot assign multiple assignes to one ticket , if this would be possible we could save more time in communicating Recommendations to others considering the product: I highly recommend zendesk What problems are you solving with the product? What benefits have you realized? Communicating directly with ...
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Anonymous
04/30/19
Good program for customer support
What do you like best? The organization that zen desk provides for different types of tickets What do you dislike? It glitches a lot and the apps on the side sometimes don’t show up and cause further connectivity issues. What problems are you solving with the product? What benefits have you realized? It is an effective way to reach out to customers and solve customers issues. It is good for communicating about a specific order.
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Anonymous
04/30/19
Easy for customers, highly customizable for reports
What do you like best? Very easy to create queues and rules, the customer sees this as nothing more than an e-mail, which we love. Lots of ability to customize and build meaningful reports. What do you dislike? Seem to have a fair amount of service disruption. This is a cloud-based app and it seems like we're dealing with functionality not working pretty regularly. Overall not terrible, and within SLAs. What problems are you solving with the product? What benefits have you realized? We ...
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Anonymous
04/29/19
Zendesk Support Reviews
What do you like best? Zendesk Support configuration is inventive, straightforward and most helpful answer for give a decent client support. Tickets are extremely simple to make and an email update is sent to you once it's made. Zendesk offers us the capacity of texting to the likelihood of talking with our clients, in this way extraordinarily improving the business connections we have with them. What do you dislike? I presently can't seem to discover something I don't care for about ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].