9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1351-1360 out of 1759
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Anonymous
05/08/19
Great Product
What do you like best? Easy to use. Decent Analytics. One stop for everthing. What do you dislike? Better Reporting. Hard to find things sometimes! What problems are you solving with the product? What benefits have you realized? Website updates and digital advertising.
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Anonymous
05/08/19
Easy to use CRM
What do you like best? Makes managing tickets and requests very easy. Gives options for feedback and tracking of employees workload. What do you dislike? Sometimes the whole step between new, open, pending, and closed seems to be a little much, espeically when writing a new email from zendesk. You go straight to pending which I still don't know is completely right or not. What problems are you solving with the product? What benefits have you realized? Easy way to keep up with multiple ...
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Anonymous
05/07/19
A robust help center software
What do you like best? Zendesk allows me to meet all customers in one robust interface. The utility reduces the response time, hence engaging better with customers. I also like the chat center, which can utilize the developed knowledge base for quick responses to customers. The upside of using zendesk is the flexible pricing plans which can fit any business needs. What do you dislike? The integration of zendesk to other software like sales force needs expertise. Recommendations to others ...
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Anonymous
05/05/19
Perfect for ticketing
What do you like best? Communication made easy and ticketing tracking What do you dislike? One too many mails from the users. Summary would’ve been nice What problems are you solving with the product? What benefits have you realized? Day to day ticketing form users
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Anonymous
05/04/19
New User Review
What do you like best? Compared to some other customer support software that I have used, ZenDesk is quickly becoming my favorite. I had a little bit of a bumpy start getting used to it because it is very different to any other software I was previously familiar with but know that I have the hang of it I really do appreciate the little extra things that ZenDesk offers to make my job more efficient. Some notable improvements with ZenDesk are it helps us route cases to the right place, ...
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Anonymous
05/03/19
Zendesk is the most user friendly platform I have seen
What do you like best? The upsides are that you can click on the customers name and see all of their previous tickets and chats. I also enjoy the integration between zendesk and Salesforce to pull in our customer data so we don't have to go looking for it. I also like the fact that zendesk has phone support. Overall, great company. What do you dislike? I dislike that the customer's previous tickets and chats are completely out of order. They should all be listed in order by most recent ...
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Anonymous
05/03/19
A helpful tool for issues management
What do you like best? Its quick. Easy to maintain workflow. Good graphics for notifications. What do you dislike? Nothing special. Nothing special. Nothing special. Nothing special. What problems are you solving with the product? What benefits have you realized? Supporting our offshore clients to fix software bugs.
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Anonymous
05/03/19
Zendesk
What do you like best? I like how you can merge tickets and also how tickets go open once someone responds. What do you dislike? I dislike nothing except you can’t stay logged in. What problems are you solving with the product? What benefits have you realized? Warranty and customer ser
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Anonymous
05/03/19
Slick clean help desk app
What do you like best? Clean modern looking UI, lots of 3rd party apps available. It includes knowledge management and communities. What do you dislike? Not easy to report on use of knowledge articles. Knowledge management tools are limited What problems are you solving with the product? What benefits have you realized? Management of knowledge was not uniform across all analysts
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Anonymous
05/03/19
Zendesk has saved us 50k in 9 months
What do you like best? Ease of use, zendesk help guides and implementation team is excellent. Instant ROI What do you dislike? Would like more personalization options. Recommendations to others considering the product: It is amazing. Just do it. What problems are you solving with the product? What benefits have you realized? We were tracking all customer interaction from a support perspective. 1-touch resolution. Improved TAT and client satisfaction
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].