9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1341-1350 out of 1759
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Anonymous
05/13/19
Review of Zendesk for Emailing Support
What do you like best? I really love that Zendesk has a clean and clear user interface that is very user-friendly and easy to understand. What do you dislike? I don't like that the software can be kind of clunky in the way it works and its simplicity can sometimes make it less seamless for use. For example, there can be a million tickets from the same customer and they do not group together, so you have to search zendesk each time to see if the customer emailed in multiple times. What ...
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Anonymous
05/13/19
Zendesk Support
What do you like best? Great in being able to track ticketing patterns of our users and keeping track of out standing tasks What do you dislike? The software seems to have glitches on the mobile app on crashing or locking up What problems are you solving with the product? What benefits have you realized? The applications is being used as our ticketing software for all requests by our users community
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Anonymous
05/13/19
Great support software for a reasonable price
What do you like best? I like that it is easy to use and to submit IT tickets. The staff is very knowledgeable and are quick to respond to issues. I like how you can upload photos of the issues you are having and also input detailed descriptions. What do you dislike? Overall I am very happy with Zendesk Support. Any issue I have they respond in a timely manner and all of their support staff are friendly. What problems are you solving with the product? What benefits have you realized? ...
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Anonymous
05/12/19
Great for support services
What do you like best? Zendesk is easy to use and the platform allows people to support really easily. What do you dislike? There is really nothing the company or I disliked Zendesk. Recommendations to others considering the product: Zendesk is a great place to start if your company is looking to provide high quality support. What problems are you solving with the product? What benefits have you realized? Customer Service is key to our company and we have to give support to those people ...
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Anonymous
05/11/19
Zendesk Rules!
What do you like best? I like how easy Zendesk is to use and how easy it is to work with a large group of people. We have dozens of people at a time using Zendesk to communicate with customers and the system makes it so simple. There's never any issue of multiple people working on the same ticket. I love it! What do you dislike? The only thing I dislike about the system is that sometimes it'll glitch a bit and I'll have to refresh. Recommendations to others considering the product: Do ...
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Anonymous
05/09/19
Great Overall Experience
What do you like best? The best part of Zendesk support is the ease of use that comes with using this product. What do you dislike? The lease helpful aspect of Zendesk is that it would crash on occasions. What problems are you solving with the product? What benefits have you realized? Zendesk support has impacted my work by allowing some of our FAQ to be automated and by allowing our customer support channel to be used a lot easier.
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Anonymous
05/09/19
Does everything we need it to.
What do you like best? Zendesk is a comprehensive help desk system that does everything we need it to do. What do you dislike? User interface could be updated. But it's functional. What problems are you solving with the product? What benefits have you realized? Internal and external access to help desk.
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Anonymous
05/09/19
Zendesk Support
What do you like best? Zendesk is basically the Apple of CS software. Very easy for the most part What do you dislike? Not as customizable as I would like for it to be. What problems are you solving with the product? What benefits have you realized? Customer support
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Anonymous
05/08/19
Customer helpdesk software
What do you like best? Zendesk comes in top 10 customer support software list. It is very easy to manage the tickets in zendesk. Emails sent by customers automatically converts into tickets, this makes customer issue tracking easier. It supports live chat which is very helpful in instant communication. What do you dislike? Zendesk fullfill all the requirements of a helpdesk software but Freshdesk is a better option than Zendesk. It is easier to setup Freshdesk than Zendesk. And moreover ...
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Anonymous
05/08/19
The perfect tool for customer support
What do you like best? I'm part of the customer support team of an internet marketing and SEO software company. Zendesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to effortlessly communicate and track correspondence with clients across the globe using an email ticket system. Highly recommend. What do you dislike? Sometimes tickets go missing within the software (somehow disappeared What problems are you solving with the product? What benefits ...
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