9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1331-1340 out of 1759
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Anonymous
05/23/19
Occasionally buggy but great features
What do you like best? Lots of reporting options, continuous updates What do you dislike? Occasional visibility issues where agents can't see other agents What problems are you solving with the product? What benefits have you realized? Responding to customers while having integrated supported
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Anonymous
05/23/19
ease of use for customers.
What do you like best? Clean interface without a lot of clutter. For what we use it, it is easy to create and update tickets for requests that come from the support. Also I really like the chat support system, since I can handle the requests of many people in an easy and pleasant way. What do you dislike? Podría introducir algunas características nuevas como la configuración de recordatorios para los tickets reclamados. En general, muy satisfecho con el producto. Recommendations to ...
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Anonymous
05/21/19
CRM tool best for startups
What do you like best? What's not to like? Chat support, macros, integration with other apps like Talkdesk, Confluence and Salesforce. Zendesk does everything a support and success team needs for solving client issues. What do you dislike? I haven't found anything I don't like about Zendesk. The support team for Zendesk is phenomenal. Knowledge base articles are constantly updated. The system is easy to use. What problems are you solving with the product? What benefits have you realized? ...
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Anonymous
05/21/19
Does what it is supposed to efficiently
What do you like best? User-friendly, quick response time, tracks progress What do you dislike? Nothing in particular, things beyond the actual product design are what can be lackluster. Recommendations to others considering the product: A good service dependent on structure of company and number of employees What problems are you solving with the product? What benefits have you realized? I think it does a good job of letting the consumer track the progress of a resolution they need ...
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Anonymous
05/21/19
User Friendly CRM
What do you like best? ZenDesk is really easy to use and it's very ready to quickly onboard new employees. The integrated CSAT surveys have given is valuable feedback from our customers. What do you dislike? There are three main things. 1 It's easy to accidentally send an email to a client when you mean to send an internal reply. 2 Several of our customers can't receive emails from ZenDesk. I've reached out to support and worked with our IT department, but this has never been ...
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Anonymous
05/21/19
Zendesk was always completely efficient and kept work productive
What do you like best? Zendesk is a streamlined way to formulate questions internally. Instead of an unorganized ticketing system, you were able to remain productive during the work day, knowing your questions will get answered. What do you dislike? No dislikes with Zendesk, it was always very functional What problems are you solving with the product? What benefits have you realized? No problems
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Anonymous
05/20/19
A Great CSE Product!
What do you like best? Zendesk is an omni channel solution for our service desk. It is flexible and allows you to build out what you need. It is very stable and has excellent service and support for our service and support team! What do you dislike? We constantly find that we need more agent seats! What problems are you solving with the product? What benefits have you realized? ZenDesk allows all of our incoming support tasks to be centralized no matter what channel they come through :
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Anonymous
05/20/19
zendesk
What do you like best? looking the conversation chain was easy. What do you dislike? sometimes logging in is difficult and it does not remember my username What problems are you solving with the product? What benefits have you realized? my tickets
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Anonymous
05/16/19
Great for IT Support tickets
What do you like best? Easy to use for the IT department. Customize ticket structures and priority levels. What do you dislike? Was difficult to roll out to customers, best used as an internal tool. Recommendations to others considering the product: Great internal tool for IT What problems are you solving with the product? What benefits have you realized? Tracking and correcting in house IT issues.
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Anonymous
05/14/19
Great for Supporting a large amount of Customers
What do you like best? I enjoy many aspects of this software. -Easy to use -Great Layout -No information is posted you do not need to see -rarely any technical issues -great way to organize notes on email and call tickets -the auto populate feature is a must! and works great -loads quickly -Great charts to keep track of hoe many emails or calls sent -keeps record of response time -can easily see the main box, and individual boxes. What do you dislike? Every once in a ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].