Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Very pratical !

What do you like best? The most helpful in Zendesk is the simplicity of use, the ergonomy of this solution too. I think is the best solution for your company in terms of customer service. When a customer contact the customer service, he's immediatly supported by your team dedicated to customer service. Thanks to the Q&A section provided by Zendesk, the customer is able to find all the answers about the product. Most of the time, when a customer reach us, we redirect him to the Q&A ...

Easy way to manage tickets!

What do you like best? All of the tickets are color coded depending on if they're new, open, or closed which is really helpful. I am able to communicate effectively with both our customers (external tickets or our engineers (internal tickets. What do you dislike? So far I have not found anything that I dislike about the software, yet I have only been using it for a short time. What problems are you solving with the product? What benefits have you realized? We are solving issues that ...

Stress free Zen

What do you like best? Zen desk is a simple product for tracking and assisting clients. The live chat and messaging is great for supporting clientele. What do you dislike? I honestly do not dislike anything about zendesk because it has helped me ensure my guests are always satisfied. Recommendations to others considering the product: I advise you to try the free trial of zendesk and you will see it is simple, effective and user friendly. What problems are you solving with the product? ...

The app that makes me count my lucky stars

What do you like best? Zendesk is one of the best tools when it comes to front facing helpdesks. Reply to tickets on emails, Properly notifying all parties via emails etc, zendesk is solid gold What do you dislike? Pricing is on a per team member base, increasing our cost. And the ticket closed email sent to clients is confusing, they ask what is closed and why What problems are you solving with the product? What benefits have you realized? Handling front facing ticketing and email ...

Easy support system!

What do you like best? It is easy compiled together to keep track who customer tickets, and set statuses. What do you dislike? Only thing I can think of is some text variation, more clear bold font. Recommendations to others considering the product: Use it! Easy to use and helps your customers receive great responses. What problems are you solving with the product? What benefits have you realized? Making sure we can get to customer's inquiries in a timely manner. Helps keep a compile ...

Easy to Use

What do you like best? Zendesk is so easy to use and makes connecting with our customers so easy. What do you dislike? There isn't really anything to dislike! As long as you know how to use the software, it will help you support your customers. What problems are you solving with the product? What benefits have you realized? We receive emails from our customers and are able to be notified in different mediums because of the integrations. We can respond to our customers directly in Zendesk ...

Clunky but gets the job done

What do you like best? You can customize the ticket fields to be exactly what you need. It makes it easier to gather information from users upfront and saves time for the Support Agents. What do you dislike? It isn't very user-friendly and can take a while to get comfortable with the UI. It lacks a lot of good features and has some basic features (agent schedules that need to be improved to get the most out of them. Recommendations to others considering the product: Take a free training ...

The site seems very hard to navigate

What do you like best? I like the option to be able to email my customers through a different platform, while somehow navigating their accounts in the system with the account number. its a very basic process, simple to learn easy to use. What do you dislike? It has navigational malfunctions, i felt a bit uneasy choosing how to proceed with canceling orders because they are divided into muliple order numbers you have to handle individually instead of grouped better. This made it harder to ...

The system that allows us to be the best in customer service.

What do you like best? This system is undoubtedly a real gem, since it allows me to be able to respond to my clients, whether you come from social networks or emails quickly and effectively, earning their trust and quick sales. It also allows me to offer the customer a post-service and post-sales service that has allowed me to win several awards in the chambers of commerce of my locality, due to the timely attention of my clients. I really enjoy using Zendesk Support because it has been ...

A Smooth & Steady Customer-focused platform for the long haul

What do you like best? I love the flexibility of Zendesk the most. There really hasn't been something that we haven't been able to do yet. Essentially, the tool allows us to stay ahead of business needs in supporting our customers. This is done with things like multi-tenant and multi-lingual support inside of a single platform. The workflow options are sophisticated and with the proper planning you can support a wide array of ticket flows. We've been able to go from a single team of less ...