Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Lightweight Help Desk and Knowledge Management Tool at a Reasonable Cost

What do you like best? Zendesk has been an excellent system for our small IT Team to track incidents, problems, requests, and changes. It provides an easy to use, flexible framework for tracking our activity. What do you dislike? The tool is not ITIL compliant out of the box. It's not designed for ITSM without some customization. Show More Recommendations to others considering the product: As a lightweight service desk management tool, Zendesk is excellent. If you're looking ...

Zendesk Support

What do you like best? I like how they organize the tickets into categories such as pending, on-hold, or open. It creates an optimal workflow when I am working on a big team where it show who is tackling which issues. What do you dislike? I don't like how there are a lot of extra tabs on the side that we usually do not use such as emails, follow-up, or suspended tickets. Also the reset sort order button is a little small. Show More What problems are you solving with the ...

Very simple and easy to use

What do you like best? Help center and knowledge base for previous tickets. Also support widget for quick contact with your clients. What do you dislike? Don't have connection with some messengers, like skype, telegram. Show More What problems are you solving with the product? What benefits have you realized? All request in one system with priority and tags. Also using this desk, you can collect request for all time and analyze you clients for upgrade your service.

Zendesk Support completely changes the definition of support in your company

What do you like best? The customer service for the installation / configuration / implementation was very responsive and responsive to any questions we may have had. As for the Zendesk portal, it's excellent, the user interface is modern and is customizable, easily explorable. It has several sections to organize the tickets, which you can modify according to your needs, ideal for medium-sized companies, where you want to track all incidents. In addition, it is very easy to migrate the ...

Easy and Modern Ticket-based Call center Support

What do you like best? Zendesk Support is extremely simple, flexible, affordable, and has a ton of add ons. It can support our customers through multiple platforms, phone, email, social media, & both us and customers have unified records of all their support interactions with us no matter how they choose to contact. What do you dislike? There is really nothing bad about Zendesk Support, the only thing that could be better is if it was easier to create tickets from phone calls for our ...

Easy days

What do you like best? Zendesk speaks for itself. Its easy to use and get customers to inderstand it What do you dislike? Enjoy the program for everything it has to offer.. Recommendations to others considering the product: Give it a try What problems are you solving with the product? What benefits have you realized? Having no issues and problems with program

Serves a Great Purpose

What do you like best? Efficient ticket creation for internal. What do you dislike? The design and layout doesn’t look modern Recommendations to others considering the product: Utilize all tools Zendesk has to offer and their tech support for issues - - don’t try to figure it out on your own. What problems are you solving with the product? What benefits have you realized? Able to keep track of previous internal and external tickets in case we have to go back and do research.

Zendesk Support - 5 years of being a customer support agent in Zendesk.

What do you like best? Macros. Much easier to manage than if we just used an email account. What do you dislike? Voicemails aren't automatically linked to emails from the same customer. Wish there was an indicator for multiple requests from one customer. Recommendations to others considering the product: Use the macros feature. What problems are you solving with the product? What benefits have you realized? Solve customer issues quicker and more effectively than if we just had email. ...

Zendesk is an easy to use platform

What do you like best? I liked that it was easy to keep track of tickets and monitor your work. The different options, pending, on hold, etc made it easy to prioritize tickets and keep communication open while working on them. What do you dislike? Sometimes there would be buggy behavior where if you put a ticket on pending with your name it would still be pushed back into the general pool. Outside of bug issues I didn't have any problems with it. What problems are you solving with the ...

Great as teams get larger, lots of expansion and integrations. Email chain still sucks

What do you like best? Zendesk is constantly growing and getting better. Analytics seems to be getting better as well. What do you dislike? Still annoying is how responses are organized in Zendesk's email chain. I know the reasoning behind it, but I'm constantly getting users who reach out on how hard it is to read and follow in the thread. What problems are you solving with the product? What benefits have you realized? Analytics, great overall ticketing system. It's the golden standard.