9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Are you using Zendesk Support?
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 1291-1300 out of 1759
U
User
09/26/19
Great support email for customers to reach us
What do you like best? the ease of checking new messages and replying to customers quickly What do you dislike? That customers can solve out an issue themselves, because sometimes a reply is needed and it can get lost in the mix. Replies often get sent to spam or promotions folders as well. Show More Recommendations to others considering the product: Great for customers to reach a support email. What problems are you solving with the product? What benefits have you realized? ...
Read more
CJ
Cory J
09/26/19
Great for helping our clients when in need!
What do you like best? The ease of use and how easy it is to delegate requests to other staff members. We are able to efficiently and urgently serve all of our clients with Zendesk. It also allows us to show our clients how to better use our product via the Knowledge base tool. What do you dislike? It can sometimes be confusing when merging tickets. The tickets them self are simply shown as the ticket number with no additional information, so we have to still go into each ticket ...
Read more
AP
Alexandria P
09/26/19
It's Zendesk
What do you like best? It looks complicated at first glance, but it's pretty easy to navigate after you get the basics down. Helps us maintain the flow of emails and call tickets from our customers and users. The payout app is really helpful for any payouts and refunds we have to issue. What do you dislike? Besides the main support setup, it hard to figure out the other tools on the system since some of them don't work all that well. Show More Recommendations to others ...
Read more
A
Administrator
09/25/19
Fantastic support software
What do you like best? I love the fact that there is an audit trail of everything on here, nor just for me, but the entire team What do you dislike? The only thing I dislike about zendesk support is not being able to allocate a ticket to multiple agents Show More What problems are you solving with the product? What benefits have you realized? We're solving the issue of having support requests going to each agents personal inbox rather than a central location
MM
Mandira M
09/24/19
Robust Online Customer Support Software
What do you like best? Zendesk is super easy to sign up and setup due to its user-friendly user interface. Also, their customer support is excellent. What do you dislike? The mobile app of Zendesk Support is a bit difficult to understand and use as compared to its computer version. Show More What problems are you solving with the product? What benefits have you realized? Zendesk Support has been a valuable tool for our company to support and manage customer requests and needs ...
Read more
RH
Romeo H
09/24/19
Zendesk support is a wonderful ticketing system that is very customizable and user friendly.
What do you like best? I like how intuitive and easy it is to use. I had no background with Zendesk going in and was able to configure the entire thing just by watching the training videos provided. What do you dislike? There are some functionalities that it is missing, but I guess you will always have limitations from "programming" from a user interface. I.e. simple trigger and automation actions based on certain criteria, ability for push notifications to desktop or browser. Show ...
Read more
DC
Danijel C
09/24/19
ZenDesk Support
What do you like best? ZenDesk is quick way of establishing communication between the clients and customer and it enables feedback to customer support. What do you dislike? Sometimes they are not able to fulfil their task but that depends on the customer management. Show More What problems are you solving with the product? What benefits have you realized? As a customer, Zendesk helped me resolve some issues when placed products were not functioning.
PL
Patrick L
09/24/19
The brain of my ticketing system!
What do you like best? A robust ticketing/inbound and outbound email system. What do you dislike? When it crashes it brings down your entire workflow. Show More What problems are you solving with the product? What benefits have you realized? Maintaining/organizing customer support tickets.
AI
Administrator in Information Technology and Services
09/24/19
A good fit for Startup!
What do you like best? I've been using Zendesk for 2 years as a Customer Success Manager to reply the tickets and online chat for the startup I'm working for. We're 3 users using the tool. It's awesome to automatically assigned the queries we got from customer to the concerned person based on the criteria we already defined. I must say it's incredibly stable software. What do you dislike? None of the tool available online is perfect. But the way I have faced outages couple of time ...
Read more
U
User
09/24/19
Zen Desk review
What do you like best? The effectiveness of how it zen desk works. Easy to see what needs to be done. What do you dislike? Too many tags on a ticket, makes it difficult for searching Show More What problems are you solving with the product? What benefits have you realized? Getting my "to do" list complete
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].