Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Zendesk greatly helps our customer support team streamline and manage our communications.

What do you like best? I like that we can connect and share cases with our partners in Zendesk and we can customize to fit our needs. We also use the application to manage our social media communications. What do you dislike? Support is limited to self-help and we have had difficulty creating customized reporting. Show More What problems are you solving with the product? What benefits have you realized? We have been able to streamline our communications and identify trends.

Great tool for support centers

What do you like best? Zendesk is a user friendly software that helps you easily communicate with your customer base and also track the performance of your support team. What do you dislike? Sometimes the software can encounter issues when adding on extensions and their support team isn’t always quick to find or resolve the issue. Show More What problems are you solving with the product? What benefits have you realized? Communication with riders and drivers

Excellent software for ticket management

What do you like best? Ability to link to other systems for seamless communication What do you dislike? Nothing so far. It seems to be an excellent program Show More What problems are you solving with the product? What benefits have you realized? Management of a large support team that can all use the software.

easy to use and very helpful to customize responses

What do you like best? I like the customized replies. very easy to use What do you dislike? unable to edit most responses and replies cost are high for each message sent Show More Recommendations to others considering the product: It's a great service for customer services What problems are you solving with the product? What benefits have you realized? Customer service for Uber MENA

Zendesk is good for support ticketing

What do you like best? Macro replies and the option to add departments to transfer the tickets. Also, the ability to publish knowledge base. What do you dislike? The support from Zendesk is bad. All questions are answered with a link to blog and they don't understand what problem we are referring to. Show More What problems are you solving with the product? What benefits have you realized? Easy way to address customers queries.

Integrated and functional solution

What do you like best? Zendesk really works in our organization for our customers. The speed and volume of customer care solutions is outstanding What do you dislike? There is not so much to not like about the tool. We might discover something after some more use but for now it has been a great expereience. Show More Recommendations to others considering the product: See their trial/demo options and see the tool at work for your purpose. This will help to make your experience ...

User Friendly and Great Customer Service

What do you like best? Very straightforward and effective for communicating with customers over multiple platforms. There were rarely issues with the program that weren't the fault of the internet my business was on at the time. But when there were they were always very quick to hop on and take care of it. What do you dislike? There isn't much not to like, calls drop somewhat regularly but I believe that is more of an issue with the internet rather than Zendesk. Show More What ...

Zen Support

What do you like best? Very simple to use, the ability to track customers' previous interactions with our team has been a huge help in providing quick and efficient support. What do you dislike? There's no real dislikes for me. Routing and Triggers can be confusing, they have a really great wiki for these things. If those do not help, their support team is very helpful with working through any problems. Show More What problems are you solving with the product? What benefits have ...

My Review of Zendesk Support application

What do you like best? Zendesk support is application that respond quickly to your customer, smarter notifications and give customer updates and automate your workflow. What do you dislike? Zendesk is helpful but it also has downside specially using the application. you need Wifi to connect and use Zendesk and also sometimes it took time to received the respond. Show More Recommendations to others considering the product: Zendesk Support is good application because you will ...

Zendesk to provide you the best customer service

What do you like best? Zendesk is basically designed for companies to make a good platform for customer service. As I really like the fact that this amazing application allows me to form a support system for my clients in order to solve all their queries and problems at the moment. Additionally, it provides a portal that is excellent in working and also the interface is quite modern and customizable. It gas a pretty good support system that provides customers a lot of help through phone, ...