9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1261-1270 out of 1759
SA
Sohaib Ahmed K
10/25/19
Zendesk Support - Support for Customer Support
What do you like best? The best about Zendesk is that is has all the features which can provide support and assistance to a small or large team of Support personnel and manage the work load and distribute and show reports at the end of the day What do you dislike? Nothing to Dislike in Zendesk Support. There can be some issues here and there but they have great support team and knowledgebase which assists customers What problems are you solving with the product? What benefits have ...
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UI
User in Financial Services
10/24/19
Unnecessary Complexity
What do you like best? Zendesk is a powerful and versatile tool for creating powerful workflows for support personnel. What do you dislike? There are elements that seem unnecessarily complex, such as ticket tagging. What problems are you solving with the product? What benefits have you realized? Creates a powerful way to look across support tickets to see what other questions have come from the same email.
UI
User in Health, Wellness and Fitness
10/24/19
ZENDESK makes Life easier
What do you like best? It combines all the tickets from each customer together, giving ease to go back in history. What do you dislike? When words are searched the result is not shown in any order, it is jumbled up. Recommendations to others considering the product: it is a great platform to keep up with customer service. What problems are you solving with the product? What benefits have you realized? Solving tickets, it makes it easy to view the stats of the tickets solved ...
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UI
User in Consumer Electronics
10/24/19
Support
What do you like best? Zendesk is our main ticketing system that we use. It is straight to the point, easy to use and work through and very organized. What do you dislike? The system likes to crash, freeze and not display viable information. What problems are you solving with the product? What benefits have you realized? Being able to handle our customer accounts in a timely fashion.
AI
Agency in Computer Software
10/24/19
great ticket management platform
What do you like best? easy to tag, reassign, and manage large ticket queues What do you dislike? creating reporting on team work is not intuitive Recommendations to others considering the product: allows for complex reporting... if you know enough to set it up properly. What problems are you solving with the product? What benefits have you realized? used for internal support as well as customer support
PC
Pauline C
10/23/19
The tool you beed
What do you like best? It’s easy to use and extremely intuitive. What do you dislike? Team capabilities are complicated and not easy to use. What problems are you solving with the product? What benefits have you realized? Help customer.
KE
Katherine E
10/23/19
Customer Support Made Easy
What do you like best? I think Zendesk makes customer support a million times easier than email and over the phone. By "taking a ticket", a customer can interact with the same person throughout the whole process and build a relationship rather than be replied to by lots of different people operating with the same software. The interface is so easy to understand and creating macros is super helpful. What do you dislike? To be honest, anything I dislike about Zendesk isn't very ...
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UI
User in Telecommunications
10/22/19
Amazing Support Ticket tracking
What do you like best? I love how intuitive Zendesk is to use when you are maintaining a log of activity in regard to a specific customer support ticket What do you dislike? I have been using Zendesk for about a year now and have yet to run into any shortcomings in the systems functionality Recommendations to others considering the product: If you are in need of a comprehensive system to monitor and maintain any customer support logs, Zendesk is the easiest to use system I have ...
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JS
Jenny S
10/22/19
Easy to use
What do you like best? Love that the app allows a similar experience to if I was on a computer. What do you dislike? If there are many conversations, it'd be helpful to just see the name and date submitted with the option of clicking in and viewing actual content. This would provide easy access to information as needed. Would love if there was flexibility in exporting data (ie: identify top issues) What problems are you solving with the product? What benefits have you realized? ...
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PL
Patrick L
10/22/19
The brain of my ticketing system!
What do you like best? A robust ticketing/inbound and outbound email system. What do you dislike? When it crashes it brings down your entire workflow. What problems are you solving with the product? What benefits have you realized? Maintaining/organizing customer support tickets.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].