9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1251-1260 out of 1759
UI
User in Luxury Goods & Jewelry
10/30/19
User Friendly Chat Support
What do you like best? Zendesk is a live chat and communication widget. It is easy to use and integrate within the website. What do you dislike? Sometimes it shows some glitches while accessing it from mobile app. The text color in the chat is sometimes not easy to view. Recommendations to others considering the product: This App is a great tool for live monitoring and chat with customers. What problems are you solving with the product? What benefits have you realized? It ...
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AI
Administrator in Information Technology and Services
10/30/19
Innovative Integration - At a Cost
What do you like best? Best search functionality in the CRM game as far retrieving Knowledge base articles, customer references, ticket subjects, etc. What do you dislike? The Cost! it's 40,000.00 dollars a year! What problems are you solving with the product? What benefits have you realized? We are using Zendesk support to house every request from calls, emails, and projects. Zendesk support is allowing us to streamline all of our support day to day ticketing.
PM
Patricia M
10/30/19
Everything you need in customer support tickets you will find within this platform.
What do you like best? I like the efficiency with which it performs any task no matter how simple or complicated. Because it is a centralized platform it allows you to view all the information of its customers as well as their respective tickets at the same time that it opens a direct communication channel between your agents and the client. The diversity of tools offered by this application boosts the productivity of agents in terms of collaboration, automation of their daily tasks. ...
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UI
User in Marketing and Advertising
10/29/19
Zendesk - Clunky but Useful
What do you like best? Zendesk organizes all customer communication in a way that makes it easy to hand off emails between many different users. It also allows for all sorts of integrations that can be very useful. What do you dislike? Zendesk is clunky and at times slow to load. It requires a decent amount of RAM and CPU to function smoothly. It isn't always intuitive and there is a decent learning curve to using it. Recommendations to others considering the product: Zendesk is ...
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VN
Vinh N
10/29/19
Great simple ticket system for Helpdesk
What do you like best? Able create macro and have user friendly interface. What do you dislike? There is really nothing that I dislike about Zendesk, except maybe price is little high. Recommendations to others considering the product: Zendesk Support is great tool and very user-friendly. Require no learning at all. What problems are you solving with the product? What benefits have you realized? Unifiied communication and streamline some of our workflows. Easily document and ...
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GK
Gagan k
10/29/19
Simple and easy customer support tool
What do you like best? You can modify the software accordingly to the use of your needs What do you dislike? There is no much downsides to the software but i feel the pricing is bit on the higher side What problems are you solving with the product? What benefits have you realized? Solving the customer issues and tracking all the issues which were raised by them earlier
AC
Ariell C
10/28/19
Use it all day everyday
What do you like best? Super fast, easy, and lots of tools. I love that it can easily link a customer's email to an account on our website. This means that I don't have to manually type it in and search for it - I just click the link in Zendesk and BAM I'm there. Super easy! Those few seconds saved add up and really help my times and stats. What do you dislike? There are times when it's down or has a weird glitch that make working a little harder. For example there were a couple of ...
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UI
User in Retail
10/27/19
A Great Tool For Customer Service
What do you like best? I like being able to view customer emails with ease instead of having to use multiple platforms. What do you dislike? That it will sometimes refresh the page on its' own without request. What problems are you solving with the product? What benefits have you realized? The only problem is that it will sometimes refresh the page on its' own.
UI
User in Marketing and Advertising
10/27/19
Zendesk Support
What do you like best? Zendesk is highly customizable, sleekly designed, and easy to use. It offers a wide variety of options to choose from to make your experience within the app your own. What do you dislike? Some of the features are unnecessary and can make the app feel cluttered. There are specific features and data points within specific reports that would be better off removed (or removable from view) to declutter the app. Recommendations to others considering the product: ...
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AI
Administrator in Building Materials
10/26/19
It was easy to use and search
What do you like best? It was easy to set up a zen desk account What do you dislike? Interface is not friendly and sometimes hard to edit What problems are you solving with the product? What benefits have you realized? Answer customers' questions. Customers can easily search for our answers
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].