Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

I use Zendesk as a communication medium for my company and their customers

What do you like best? I love that there is a place to grab all the data being inputted into Zendesk What do you dislike? That sometimes the software can be slow and lag but I'm not sure if that is an internal troubleshooting Recommendations to others considering the product: Making a tutorial on how to maneuver Zendesk. Zendesk can be complicated for a new user. Good data was exceptionally confusing leaving the first time around What problems are you solving with the product? ...

Good in managing manage the live contacts

What do you like best? Zendesk chats encourage us to communicate with consumer questions while on the internet, so we can help customers about their inquires, which would otherwise be missed. Improve customer satisfaction is also beneficial because consumers don't need to wait and write emails for a reply on the phone. What do you dislike? The only thing I can think of is the lack of integration with other systems like Zendesk What problems are you solving with the product? What ...

Very simplified and I love it

What do you like best? The speed and minimalism I work with. Really love it compared to previous solutions. What do you dislike? no customizable shortcut keys, no ability to move last reply into a new ticket What problems are you solving with the product? What benefits have you realized? customer support help desk, knowledge capture, agent analytics, integrations with Aha, Jira, Slack

Good system but expensive for my company.

What do you like best? Easy to use. Industry standard platform. Easy to integrate What do you dislike? Expensive!! You really have to watch your user count. Can easily grow out of control. What problems are you solving with the product? What benefits have you realized? It is used for 80% of my companies tracking.

Organize Tasks With Ease

What do you like best? Zendesk makes it easy to keep multiple projects and support tickets organized. Being able to categorize tickets as open, pending, or on-hold frees the mental space usually reserved for tracking projects for focusing on the tasks at hand. The integration available for time tracking is also extremely useful for reporting. What do you dislike? It can sometimes be challenging to track down a ticket if it is improperly assigned. Sometimes the search function can be a ...

Zendesk enables smooth support workflows

What do you like best? Zendesk is an easy-to-use platform for our team to use in supporting our customers. The screens and workflow are simple, easy-to-navigate and reduce the friction in the tools interaction, thereby allowing our team to focus on delivering a great support experience to customers. Multi-tenancy is built in and works like a charm to ensure we are only sharing information with the right customers each time. The marketplace is valuable and allows us to extend the ...

Easy to use, sometimes bulky

What do you like best? Integration of channel support is great, as we can interact with users simultaneously on different channels. Implementation is very quick as well, and is easy to use for a newcomer as well. What do you dislike? Search function is very bulky, results don't reflect what a user searches for most of the time. When dealing with 100+ tickets a day this becomes a problem. Macros are not easy to understand off hand and it takes a little trial and error. Recommendations ...

useful Service desk software with powerful features.

What do you like best? Its interface is smart and intuitive, which means it can be used with little training. What do you dislike? The ticket formats and sorting can easily be changed and difficult to get back to the original setup. What problems are you solving with the product? What benefits have you realized? General user support for our app.

Premier help support desk platform for mid size forms

What do you like best? The usability of zendesk is one of the best things about the platform. It doesn't take long to pick up and new users can get started quickly and easily. What do you dislike? Saving different configurations or customising your dash can be a bit difficult but it's not a major issue. What problems are you solving with the product? What benefits have you realized? It's consolidated our support function and greatly enhanced our ability to provide fast and ...

Versatile tiered and useful

What do you like best? Zendesk has many customisation features and the pricing allows you to customise the solution for exactly what you need without having to pay too much What do you dislike? Can be a little expensive when you are paying per agent for all the features What problems are you solving with the product? What benefits have you realized? a multitude of problems I face on a helpdesk