9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1231-1240 out of 1759
JA
jeraldine a
11/14/19
A platform for a company to reach their customers and help answer question or concerns.
What do you like best? It is one of the best communication tools I have used with a company. What do you dislike? There are times where Zendesk can be glitchy. What problems are you solving with the product? What benefits have you realized? Customers' questions and concerns, internal communication, and tracking for data about issues.
UI
User in Education Management
11/14/19
Zendesk keeps me Zen.
What do you like best? Very user friendly and eliminates emails with this smooth ticketing system. So many great features to use! What do you dislike? I can't think of anything I dislike. Zendesk is awesome! What problems are you solving with the product? What benefits have you realized? One channel for ticketing system and allowing others to find the ticket easily to respond. Very organized with tags you can create and templates.
XW
Xander W
11/13/19
A user friendly, extremely customisable experience
What do you like best? Extremely customisable, and user friendly What do you dislike? Some features are only available via API calls Recommendations to others considering the product: Speak to them about connecting you with other users and their own in-house experts - they can provide lots of help with finding the right setup solutions What problems are you solving with the product? What benefits have you realized? Visualising our metrics via a wallboard visible to all, and ...
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RS
robert s
11/13/19
Has very pleasant and versatile interface
What do you like best? It has a very pleasant and versatile interface that makes it possible to work easily and helps to obtain all customer information. The business has a strong self-support mechanism to self-suffice consumers. This includes an assessment of the quality of customer service by means of an inquiry.. What do you dislike? Repeated notices are ugly and zendesk rates can be costly when the ticket system is open and not allocated What problems are you solving with the ...
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UI
User in Internet
11/13/19
Zendesk is all you need, chat, email, support
What do you like best? When we switched to zendesk l was surprised how easy to use it is, how you have everything under 1 platform, the autoreply function is very usefull, and the ticket support system is very convenient. What do you dislike? it was kind of confusing when the status of tickets from hold to pending, etc it will autoclose tickets and l didn't realized that. Recommendations to others considering the product: super easy to install. What problems are you solving with ...
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AI
Administrator in Higher Education
11/13/19
Fairly easy to navigate
What do you like best? Creating macros wasn’t difficult. The internal help tickets notification is very helpful to be able to prioritize work load. What do you dislike? My user account because of the username created, always Had problems with it. What problems are you solving with the product? What benefits have you realized? Zen desk helps create and document interactions with out students and their problems with our school related systems.
AI
Administrator in Airlines/Aviation
11/13/19
Zendesk makes support easy
What do you like best? Zendesk is an intuitive and well designed platform for managing support environments. My team of helpdesk engineers loved the platform for its ease of use, integration and automation. What do you dislike? The per seat cost for enterprise is high Recommendations to others considering the product: Fantastic platform that is easy to configure and deploy. Straightforward GUI and customer experience means your users will be more effective and efficient in ...
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MB
Matthew B
11/13/19
Fantastic Simple to Use Tool
What do you like best? No need for IT support and able to provide quality interactions with employees from an HR standpoint What do you dislike? Some additional Enterprise features that would be nice to have but not part of the smaller plans What problems are you solving with the product? What benefits have you realized? Better way of tracking interactions and past closed requests from employees
UI
User in Food & Beverages
11/13/19
Well Executed and Helpful
What do you like best? The way that Zendesk quantifies information is my favorite out of any customer service software that I've been involved with. It's efficient to use and helpful to be able to assign to different groups or associates. What do you dislike? Sometimes it can get cluttered; it would be nice if there was a way to separate by topic and/or medium (phone v. email). Recommendations to others considering the product: Make sure the assignments stay organized so that ...
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UI
User in Information Technology and Services
11/12/19
So Easy to manage
What do you like best? Zendesk Support makes it easy to see and manage all tickets What do you dislike? I don't believe there are many as it's by far the best ticket management platform Recommendations to others considering the product: It's a very easy ticket management platform What problems are you solving with the product? What benefits have you realized? It has impacted our work for the better as it provides a great way to manage tickets
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].