Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Zendesk is a really helpful platform for support!

What do you like best? I love how customizable it is. The data you can gather is seemingly endless. What do you dislike? With the customization in mind the only downside I can think of is it can be a lot to learn right off the bat. It is all worth it in the end though! What problems are you solving with the product? What benefits have you realized? We are able to create separate buckets to see urgent tickets and tickets they would require an immediate response. It's easy to stay ...

Zeeen

What do you like best? The system itself is quite user friendly. Simple to use. What do you dislike? It's annoying only being able to have set amount of licences for it. What problems are you solving with the product? What benefits have you realized? All queries can be resolved, it's the easiest way for our residents to contact us

Zendesk is a wonderful app to use to support customer feedback and to report bugs.

What do you like best? I like how Zendesk easily allows you to escalate bugs to higher people in one's organization. One can see the progress of how the issue is being resolved and who is involved with the process. What do you dislike? I like all of Zendesk but I wish the interface was a bit more user friendly. What problems are you solving with the product? What benefits have you realized? Im solving IT problems that have to do with the user interface of a website.

Zendesk Review

What do you like best? Ease of use, the automation of triggers and macros. Allows transparency with our customers for example they are able to submit and manage multiple tickets via their own section within the support portal that comes with Zendesk. We publish a lot of Knowledge base articles so notifying existing users on new content is key and Zendesk does this very well where it allows the user to follow either users or sections in the community so they simply get an email once a new ...

Sophisticated Tool

What do you like best? Zendesk is a very useful tool for data optimization and its a tool that can be used with other tools . Very complex tool but super useful if you know what you are doing. What do you dislike? Takes a lot of getting used to. For smarter people, super easy but for day to day regular folks, very complex. Maybe upgrade to a more user friendly phase and build easy to read dashboards. Recommendations to others considering the product: Ensure someone is fully ...

Zendesk

What do you like best? Easy to use, has a lot of useful information at your finger tips. What do you dislike? It can be confusing if you don't know the terminology. Recommendations to others considering the product: Establish the terminology and have clearly laid out procedures for finding things What problems are you solving with the product? What benefits have you realized? Allows convenient storage of emails etc

Very functional and easy to use, but could be improved.

What do you like best? I love that I can directly include Zendesk to reporting flows from my website through the API and code so reports come in organized from the start. Everything can be categorized perfectly through the use of code, triggers and views. What do you dislike? There isn't a way to mass edit triggers, macros or views, so it ends up being very time consuming any time that something changes on Zendesk, or if anything is changed on the website that will affect one of those ...

Zendesk Review

What do you like best? It is simple to navigate and review your completed tasks What do you dislike? Some glitches occur, but they could always be fixed with updates. What problems are you solving with the product? What benefits have you realized? Customer service questions and any other inquiries about the product we offer.

I used this for start up company was fantastic

What do you like best? It was easy to use and the help desk were super supportive What do you dislike? It was in early stages of zen desk I believe, I was a contractor of a start up insurance company and took the role of implementing this integrate it into the business customer service team. What problems are you solving with the product? What benefits have you realized? It was very new at that time and everything was still in beta however it was fantastic being able to customise ...

Zendesk is a fantastic program for all support!

What do you like best? Zendesk makes it easy to have all interactions with customers in one consolidated platform. We currently use their chat function, email and help center. Zendesk also integrates with other softwares to keep everything in a neat fashion in place. What do you dislike? The only issue with Zendesk is their status page sometimes does not update in time What problems are you solving with the product? What benefits have you realized? We are able to pull reports ...