Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Great!

What do you like best? Simplicity! It really helps me through all of my working processes. What do you dislike? I feel really comfortable with all of the software. I got no complains. Recommendations to others considering the product: For the time i worked with it, it was an awesome tool to have. It really helps the workflow! What problems are you solving with the product? What benefits have you realized? Customer Self-Service. Social Customer Service. Communication Tools.

Continuous Glitches

What do you like best? It is easy to use, practical and allows the employes to manage information in a more organized way. In addition, it takes into consideration the privacy of the client's information. What do you dislike? In a month it might show issues like slow performance or it crashes. In addition, when there are several users using the program they might meet in a same ticket not allowing one of them to send the response and not warning them. What problems are you solving ...

All the necessary tools integrated right in the software

What do you like best? I love the fact that I can email customers, take chats, and look at my companies internal knowledge base right from the zen desk platform. Since it is web based I can access it from any of my computers. Especially helpful when I’m working from home and have to travel. What do you dislike? I wish there was a more streamline way to view your metrics. To see more of how many chats you take, average time, how many missed etc. This would help with productivity. What ...

Reliable CRM system

What do you like best? Zedndesk is very reliable and I can always use it to manage customer support and transfer tickets between teams. Its interface is highly customizable and it lets me see all the tickets the way I want them to display. I like the highly efficience when it comes to answering our clients through multiple media channels and have them scroll through our help guides before they can chat with one of our agents. I like Zendesk because it has all the tools needed for an ...

Everything is centralized

Great tool and supper fast support when you need it

What do you like best? The flexibility of the software that allows you to create your own groups and rules and the reports you can create What do you dislike? I was going to say not having Conditional Ticket Fields... but just seen that they do this now so even better Recommendations to others considering the product: Great powerful piece of software What problems are you solving with the product? What benefits have you realized? Customer related issues

Easy internal use but terrible external visability

What do you like best? Being able to track and search communications with external users What do you dislike? The way the emails look when sent to external users is confusing and hard to read/follow. Recommendations to others considering the product: Good internal use but can be confusing for external users. What problems are you solving with the product? What benefits have you realized? Client support communication, tracking and analyzing.

I love zendesk!

What do you like best? Zendesk keeps all of your customer's information, your communications and the status of the products all in one place. When we solve a ticket, it is always accessible, which helps when a customer comes back after years and we have to dig for their info! What do you dislike? Honestly there is nothing that I do not like about zendesk. I went to a convention and I found out more features that we have utilized! When I went to the convention, I was able to learn a lot ...

Could be better

What do you like best? Pretty intuitive and easy to learn/adapt What do you dislike? Not that useful for reports or data insights What problems are you solving with the product? What benefits have you realized? gets the job done but reporting could significantly be improved, especially for historical data

Easy and Efficient Help Desk Software

What do you like best? Zendesk makes it easy to respond to customer questions and concerns. Having Zendesk Support allows our team to determine the number of tickets pending, recently solved, unassigned, and each team member's individual unsolved tickets. This allows our team to efficiently divide and conquer our incoming tickets. What do you dislike? Overall, I do not have any big complaints for Zendesk Support. However, it can be difficult to locate a ticket that was solved. Often, ...