Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

An efficient live chat software

What do you like best? Zendesk Chat provides better service for our customers to respond to their queries and it enables us to use macros for mostly asked questions. The implementation is very easy and It helps in gathering leads which grows sales. It works well with mobile as well the overall application is user-friendly because its very simple to use even new users can easily grip on all of its features. It connect us with customers in real-time and let me discuss about product ...

Impossible not to love Zendesk!

What do you like best? The best part of Zendesk is that there is a centralized system for answering customer requests and there is a ticket number assigned to each request which makes it super easy to keep track of who has been helped and who has not. I also like that it provides you with an option to "tag" requests and make rules so that it can get sent to the appropriate support member and the appropriate department. What do you dislike? There is a lot of training involved with ...

Seamless Integration

What do you like best? What I like most about Zendesk is that it makes it easier for customers to get the help they need, but it also makes it easier for the company to help them. The platform is great at compiling customer questions, and having one continent place to view everything. What do you dislike? My only dislike is that to my knowledge Instagram is not covered in the support suite (or at least was not last time I checked), but no major dislikes! What problems are you ...

An excellent tool for business

What do you like best? The convenience of having it right on my computer and not having the hassle of a phone on my desk. As well as the integration into our ticketing system. What do you dislike? Every once in a while, the call quality is not the best. But it’s definitely not often. What problems are you solving with the product? What benefits have you realized? The integration into our ticketing system with Zendesk is definitely the biggest benefit. there’s no need to open a ...

Zendesk is a very robust tool for customization and integration into other systems

What do you like best? We like how easy it is to create new custom business rules for ticketing flows and automation. It is easy to ingest from eternal 3rd party programs and has a robust Analytical reporting dashboard built in. What do you dislike? We would like the ability to ingest live social conversations into Zendesk. What problems are you solving with the product? What benefits have you realized? We are consolidating multiple different sources of tickets into a single ...

Support is truly awful. The platform is confusing.

What do you like best? Absolutely nothing. I can't believe I lived with them for 2 years. that's on me. They were awful from the start and never got better. What do you dislike? Their bot on the 'Help' section offers NO info and runs you in circles. There is no way to start a ticket or email support that I can find. Any search on how to reach support sends you to their 'help' page - with no option for contact. When you call, they never get back to you. So ironic that support company ...

One of the best ticketing systems I have found

What do you like best? The integration of many things within zendesk makes this a VERY strong program when it comes to customer service. So many things are right there or at a click of a button. Customer profiles, duplicate tickets, and the means to merge them together. communication and macros for communication, and so much more! What do you dislike? There are some things that could be more user friendly. Some of the issues I have might be more in how my personal company has chosen ...

Zendesk Review

What do you like best? The fact that emails can be assigned to users, which allows for the best responses. What do you dislike? The fact that the tickets have to be closed before they can be purged from the system. Also that this has to be done for individual tickets. Recommendations to others considering the product: A system whereby all email sent by a customer our your staff can be filed using a ticketing system. Tickets can be reviewed and automatically purged by the system ...

Easy to use support tool

What do you like best? Zendesk is easy and intuitive to navigate and helps me to manage our support ticket inbox efficiently What do you dislike? When looking at open tickets, I wish I could also see the date submitted and last date updated in the list What problems are you solving with the product? What benefits have you realized? Managing our support inflow

Zendesk is a great way for our support and sales team to keep on track with our customers

What do you like best? Super simple to use and great for our teams to be able to be on the same page with our customers What do you dislike? Honestly I like it and can't think of anything I truly dislike Recommendations to others considering the product: Big fan of Zendesk Keeps all our client issues in one place for all to see Ease of use is A+ What problems are you solving with the product? What benefits have you realized? we can all know in real time what is ...