Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Customer Service Made Easier!

What do you like best? 1) Zendesk has a fully customize able interface that is easy to get used to. 2) Since I've linked me e-mail, I get notified whenever a ticket has been raised, replied to be someone else or updated. The mails usually come to our main Distro, but I've set rules on Outlook so that it can come to my "ME" folder ONLY if it's something that requires my attention. 3) Zendesk helps you record all the exchanges between you and the client. All interactions and recorded ...

Great abilities

What do you like best? I like the search filter as it's so brilliant and offers almost every attribute to make you find what you are looking for easily. What do you dislike? The new interface is not so friendly with PCs and when you choose Arabic as your interface language, it's not so compatible. Recommendations to others considering the product: Well, Zendesk is an amazing system that would definitely provide whatever you are looking for. Reliable, fast and secure. Consider ...

The Best HelpDesk Solution

What do you like best? Every interaction can be sent as an email, which leaves a trail that can be followed in case a new colleague joins in Chat and Email functionality can be enabled at the same time Clients can have their own window where they can see their tickets What do you dislike? There should be a better way to send final reports to clients when we close out a ticket The mobile app is good but can use a new interfase and add some functionality Recommendations to ...

Good tool for support desk

What do you like best? It's a great setup, so it's easy to navigate. Good support tool to ward off unnecessary questions and redirect customers What do you dislike? The blog design is not very visually pleasing What problems are you solving with the product? What benefits have you realized? better support customers, have a place for them to submit requests or see FAQs

ZenDesk has greatly decreased efficiency and effectiveness

What do you like best? It shows ticket history and has a contact database What do you dislike? Zendesk has little flexibility and options, since we have switched to it the amount of emails that end up in customers spam folders has increased greatly. Recommendations to others considering the product: Don't. What problems are you solving with the product? What benefits have you realized? Proactive outreach to customers over issues

zendesk is getting better

What do you like best? great interface! its easy to use and good calling/ emailing features. i have the ability to have multiple inboxes at once. good customer service and i can customize the tools to what best fits needs of the business. communication/tasks/ data access is great! What do you dislike? does not easily integrate with some apps/software. it can get a bit pricey. its freezes quite a bit. i don't really like how a ticket can be reopens with a response to a ticket. it can ...

Pathetic support

What do you like best? The tool itself is good and easy to use for the agents. What do you dislike? The support service is horrible. I sent them an email like a week back and still haven't received any response. Not sure, how much time do these guys need to respond to an email!! The chat support also does not work. Only teh bot responds and not the actual agents. What problems are you solving with the product? What benefits have you realized? We use it to maintain client tickets.

I could not state highly enough how bad our experience with Zendesk has been

What do you like best? It was free at first -- and, it turns out, not worth it. What do you dislike? The worst thing about Zendesk is their slow and useless customer support. Ironic, right? Also though, the product is poorly designed and the modules did not work in sync with each other. What problems are you solving with the product? What benefits have you realized? Handling customer support tickets, including live chat and email.

Good work platform

What do you like best? There's a lot of things about zendesk that are great for example it is a great way to work it helps you in your daily job. It is a great way to manage or take control of how you work because you can use it with Ujet and you can change from available to unavailable to meal, break, and training or meeting. All of the things you need to get and to look for your customer's account and batches or tickets I use it daily for my job it is a really essential tool to use and ...

Great Support Solution that is very easy to deploy and use

What do you like best? The solution is very easy to use and easy to deploy. We were able to launch this is 30 days. Great implementation support. What do you dislike? Nothing really as they continue to make strides with the omnichannel approach to support Recommendations to others considering the product: Think deeply about your operations and processes. Possible changes may be needed in your workflow to streamline the solution. What problems are you solving with the product? ...