Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

An efficient working space

What do you like best? I love that you are able to simply and effectively organize what you are working on What do you dislike? I wish there was a better value for CSAT Recommendations to others considering the product: You’re able to accommodate your needs and build in what you may need What problems are you solving with the product? What benefits have you realized? Workflow, and time management. This makes it easier to track productivity and the working functions for the day

Great system to manage custom support

What do you like best? Ability to manage internal and external communication Ability to review tickets for other team members in the team Integration with other platforms such as Harvest to monitor time spent per ticket What do you dislike? Reports don't always show all data so you have to export to review What problems are you solving with the product? What benefits have you realized? We use it as internal as well as external communication with clients.

Great for internal analytics or IT support.

What do you like best? I like the ease of use, on the front end operator side it allows users to simply email in their ticket. It also is easy to find the old ticket info since it can be stored in outlook. I also like the fact that it does indeed have ticket numbers attached so if needed you can reference the ticket number when reaching back out to the support team. Additionally, the friction less use of zendesk makes it easy for leaders of all levels to get questions answered, and ...

All Around, Solid Ticketing Solution

What do you like best? Zendesk does at least at least a little bit of pretty much everything, that you would need from a support ticketing platform. In some areas they really excel (ticket management, automation flows). They're also very easy to implement and get setup, with decent support. What do you dislike? I'm sure every ticketing platform has similar pricing constraints, but there are some product add-ons that are ridiculously priced for small businesses. Meaning, they don't ...

Ease of Use

What do you like best? The legibility and responsiveness of the ticketing system. What do you dislike? How clients were organized. The need for plugins to do more advanced features. What problems are you solving with the product? What benefits have you realized? This was the first ticketing system we used for our Helpdesk and was great till we out grew it.

Easy to manage, great communication available

What do you like best? Easy to filter, tagging of other members What do you dislike? There are several features I don't use so I have to make sure to not get confused with where to put notes. Recommendations to others considering the product: Zendesk is a super helpful platform for communicating with teams and requesting all types of information. What problems are you solving with the product? What benefits have you realized? We are utilizing Zendesk to coordinate our ...

Establish A Stronger Relationship With Your Customers

What do you like best? 1) Many users from the support team can log in and see what's happening with different customer tickets. This is useful to us because we have 3 shifts that span 24 hours. This means that we can leave offloads for the next shift to take on. 2) The span of ZenDesk's integration is amazing. We have integrated it with Outlook and so we have created rules in our inbox to filter out all Zendesk emails to our "Tickets" Folder. This way, we can always keep track of when a ...

Great Tool

What do you like best? I love the functionality of the chat. I truly love how easy the platform is. What do you dislike? I truly have no dislikes about Zendesk. It is truly a great program. Recommendations to others considering the product: Take the time to look around and enjoy the platform. It is easy to learn. What problems are you solving with the product? What benefits have you realized? I am solving customers's call and chat inquiries. It is truly beneficial to be ...

Great communication tool

What do you like best? You are able to communicate with customers without having to send long emails What do you dislike? Nothing to be honest, it is a great platform i used for livechat purposes Recommendations to others considering the product: A way to go while dealing with customers What problems are you solving with the product? What benefits have you realized? Able to communicate with customers using Livechat

Quick Replies

What do you like best? I like how I'm able to view and organize emails from multiple different people in one spot. I love the Play button. It allows me to easily respond to my emails in a timely manner without manually going back into my inbox to see what's new. What do you dislike? I don't like how you have to submit yourself as the assigned rep manually. I wish it was automatic when you claim their first email thread. What problems are you solving with the product? What benefits ...