Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Exceptionally easy to learn and use

What do you like best? The UI design is excellent. Easy to learn and use. It took less than ten minutes to browse the entire suite and commit the mapped layout to memory. I congratulate the designers on this. Simplicity without skimping on function. What do you dislike? What I dislike isn't a ZenDesk issue, but the universal browser design of multiple tabs needed to view various pages. If there were tabs on ZD within one tab on my browser, this would be sweet.. What problems are ...

Bad sales experience

What do you like best? Product is good but lacks good sales and support What do you dislike? The sales person Karan Malik was rude and event though had send the wrong invoice by mistake. Neither did he have the basic knowledge of the product and not did he have the demeanour to do sales. Lots of hidden pricing conditions and clauses which aren’t there on the pricing page. Like minimum plan to purchase guide or the minimum amount for hipaa. What problems are you solving with the ...

Helpful suite!

What do you like best? Easy spot to keep everything in one place, corresponding to customers, easy to use and create macros. What do you dislike? Sometimes it does not communicate well with other apps. What problems are you solving with the product? What benefits have you realized? Customer service contacts, it's great for that!

Zendesk incredible support to improve company automation.

What do you like best? Our experience with this platform has been good, our team simplifies a lot of work in terms of support, we maintain a constant and growing performance, in addition the functions that Zendesk provides allow us to have a stable and solid communication within the company . It is easy to use and very practical. The support of this software is good, it helps the user to obtain the performance they want, online they have videos that help with the configuration of this ...

Versatile and powerful CRM for support.

What do you like best? Zendesk has enabled me live chat with multiple clients at the same time or one on one .I can also transfer files to my clients PC without any issues. What do you dislike? I don't have any dislikes currently concerning the software. Recommendations to others considering the product: The perfect solution. What problems are you solving with the product? What benefits have you realized? Zendesk enables me receive notifications in real time and respond ...

Better support support in the company when referring to customer service.

What do you like best? I greatly sympathize with Zendesk Support since it is a software that is mainly dedicated to customer service in an automated way, mentioning that it adapts to any environment, once implemented, I like it as it solves problems in an effective way to clients of any company, underlining that it contains additional functionalities that make my work much easier, such as internal notes and similar conversations on a topic, as they are very useful or the organization of ...

Get better customer support in an automated way with Zendesk support suite.

What do you like best? Initiatively, we can describe Zendesk as quite useful software in terms of the internal notes that it offers to any company that uses this support system on its platform, and the parallel conversations, taking into account that it organizes problems with this particularity, addressing the problems presented in a fast and effective way, causing a satisfaction to each one of the users who require a request for help, depending on the theme of the various different ...

Perfect tool for compliant customer service to satisfy your potential users.

What do you like best? Its programming is quite peculiar, but it appeals thanks to its multiple help systems, it contains handling of particular problems in each user of the company that exercises this customer service software on its platform, support requests generated by the operators, I they like its dilemma since it offers to solve the fundamental procedures, adapted to each organization, in an automated way, which facilitates the work in a high percentage in companies classified as ...

Zendesk use

What do you like best? The easy navigation and the stats there to see daily so you can work through the day on improving your time What do you dislike? I actually have no dislikes with Zendesk at all Recommendations to others considering the product: It's the easiest service to use for calls and chats I love it. What problems are you solving with the product? What benefits have you realized? transferring to another department is very easy to do. I haven't experienced any ...

Zendesk is a great ticketing tool.

What do you like best? The simplicity of the tool itself. It is easy to use. You can handle many ticket support at the same time. You can see the support tickets, from unanswered ones to the responses of other agents. What do you dislike? You will see unanswered tickets, responses from other agents, and other things. It is not easy on the eyes. It makes it difficult to maneuver the tool. There should be a space for the unanswered tickets, space for the responses, space for the other ...