Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

I've used Zendesk for over 10 years and it continues to evlolve to keep up with the times.

What do you like best? The knowledge base walks you through building out your account to your needs. What do you dislike? Sometimes the reporting is lacking and Explore is still growing, but have had some frustration learning Explore. Recommendations to others considering the product: Their support team is super helpful as well as the articles created by the community. What problems are you solving with the product? What benefits have you realized? Right now we just use it ...

ZenDesk has great features.

What do you like best? We were able to compile things in such a way that we could prioritize from oldest to newest or most urgent to least urgent. What do you dislike? There was nothing to really dislike. It was fairly intuitive. What problems are you solving with the product? What benefits have you realized? We are able to keep track of our own producitvity through Zendesk. We also have the ability to enter a new issue through our emailing system to streamline workflows.

Seamless integration and variety of tools help you take the customer experience to the next level.

What do you like best? The UI is user-friendly, clean and simple. Besides that, these are 2 critical features Zendesk offers: high-level of customization as your support team scales and serves different countries and demographics, and constant innovation of added tools to improve the customer experience, such as Guide, Gather, dynamic content, languages etc. What do you dislike? Lack of an inclusive list of languages to support. Currently, our zendesk supports 26 languages, but ...

Zendesk

What do you like best? I personally like the on-the-fly changes that we can make for our Customers. What do you dislike? Explore can be a little frustrating at times as there are some events that we feel are important but, not easily reported on or at all. What problems are you solving with the product? What benefits have you realized? Automations and handling large ticket volumes. Being able to look at specific attributes/characteristics of a ticket and action on them is ...

Powerful Chat Tool For Web

What do you like best? Power and automation for administrators. What do you dislike? Setup can take some time to get everything tweaked to your liking. What problems are you solving with the product? What benefits have you realized? Creates a straightforward dashboard for support to connect with users.

Zendesk is easy to use, customize, and the Zendesk team is amazing!

What do you like best? I like the ability to customize or do just about anything with the combination of triggers and automations. Zendesk Support Suit has significantly reduced our tech stack and enabled us to become more efficient and save oodles of money for our organization! Also, the support, and customer success staff are stellar. Our request are always addressed in a very timely manner and its clear everyone at Zendesk is passionate about what they do and are well versed in the ...

Reasonable program with potential capacity

What do you like best? Combines threads and queues pretty easily. Tags are helpful. What do you dislike? Limited ways to include multiple business disclaimers for different types of messages. Each ticket opens different windows of threads instead of streamlining all communications for a customer within a view What problems are you solving with the product? What benefits have you realized? Messaging customers Keeping things organized in one place

The best option for the support of your web applications.

What do you like best? Zendesk is a tool that allows an amazing extensibility of many other areas of a business, when we refer to a company in general in its sales, since it agrees to create objectives to accept responses activated in various data formats, for customizations, being quite useful at the same time, since it adapts to any environment, which is one of the basic functions that this software contains that I like the most, without excluding that it is very easy to manage previous ...

Ready for efficient and effective communication?

What do you like best? the interface is simple and easy to use. What do you dislike? Sometimes you can lose formatting from incoming emails. Recommendations to others considering the product: Don't wait! Make the switch and be sure to integrate your service with all of the options! What problems are you solving with the product? What benefits have you realized? I use Zendesk Support Suite for several things from assisting clients with their product to product education. I ...

Decent Support Tool, but still needs some innovation

What do you like best? User Friendly Good for basic client management Has the foundation for a company that is servicing mostly phone really well What do you dislike? Ticketing system is difficult for actual productivity monitoring for a real call center Due to the ticket statuses, difficult to see actually daily productivity versus total quantity If you use for email support, will be very difficult to actually monitor actual productivity- only shows overall business quantity ...