Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Very good platform to support

What do you like best? The best thing about this platform is how easy it is to use and customize based on business needs. It also gives the possibility of having several channels through which an external or internal client can request support. What do you dislike? You don't have the option of building a good knowledge base with the problems and solutions in place. This is an important improvement opportunity that you can incorporate. What problems are you solving with the ...

Live chat with customers.

What do you like best? Zendesk Support to support ticket, I can be confident knowing the order of requests that exist. It has many plans that adapt to each customer's need. It works very well, it integrates with common operating systems. What do you dislike? Zendesk Support Suite must improve its servers, I have had unexpected crashes in the middle of conversations and case resolutions. Recommendations to others considering the product: This software has been special because ...

Improves efficiency and organization

What do you like best? The fact you can have tabs on each ticket issue is incredible for efficiency, and I also really appreciate that you can see who is currently viewing the tickets you are looking at. The user interface is also incredibly easy to use and I was able to get started pretty fast. What do you dislike? Perhaps the left bar in each ticket case has a lot of information that is not clearly explained. There are certain fields that are mandatory and I always struggle ...

Zendesk major cloud-based help desk software

What do you like best? Very easy to use tool. Comfortable viewing of incident management What do you dislike? The software is quite friendly, nothing negative to say, it adapts to my requirements What problems are you solving with the product? What benefits have you realized? It has helped me to have control of my tickets and to solve everything in a more organized way

Account administration is painful and expensive

What do you like best? We are early users of Zendesk Support so we have not had time to fully vet all the features. We selected Zendesk because it gives us the ability to deploy a product documentation portal, secure behind a login, but without requiring an individual seat fee for every user account, as other alternatives such as Confluence do. For one monthly (or annual) fee, we can scale to accommodate as many customer-users as necessary. What do you dislike? Most notably, what ...

Thank you zendesk for making everything easier

What do you like best? its reasonable,Unlimited chats, triggers & departments we can do Conversion Tracking,Multiple help centers,Call recording & voicemail transcription,i can do Callback from queue Call monitoring & barging....Agent recording controls Real-time queue levels Real-time dashboards Agent activity dashboards Agent availability controls Tickets for abandoned calls,and is well-priced for both small and large businesses. such as which unit submits the most tickets, how ...

Outstanding Product

What do you like best? Zendesk support suite offers an all in one, from chat, phone, email all in one place. The fact that you can turn on and off the phone portion and the chat portion is extremely helpful when you have agents on lunch or break. What do you dislike? We have not found anything to dislike at this time. Recommendations to others considering the product: I would highly recommend if you want an all in one platform for email, chat, phone, you can also create ...

Simple and very strong communication.

What do you like best? The opening of calls by the customer leads to a quick perception of the problem to be addressed. What do you dislike? The TAG system could be better relativized to an efficient database. Recommendations to others considering the product: Do more explain videos and tutorials. What problems are you solving with the product? What benefits have you realized? When providing support analysis in a company, I realized that the technicians did not know how ...

Great product for customer service

What do you like best? The product is very intuitive and provides helpful pointers to optimize your customer success channel. What do you dislike? The platform can be a bit clunky when using for the first time. But it's pretty easy to understand after a few reps. What problems are you solving with the product? What benefits have you realized? We are using ZenDesk to drive strong customer service for our current customers as well as prospective customers. Our journey often ...

Great for customer support and internal communication

What do you like best? I like the ability users have to follow certain tickets and communicate with team members internally. What do you dislike? Sometimes it's easy to lose your place if you click around too much because Zendesk will open up new tabs with each click. Recommendations to others considering the product: Take the time to go through initial training when you get started. It's really helpful and will minimize frustrations in the future. What problems are you ...