Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

"Best Support and CRM tool."

What do you like best about Zendesk Support Suite? We can add email and our respective social profiles to this account, we can reply to customers directly from the platform, there are various integrations available.

"Zendesk is user friendly and efficient with minimal errors"

What do you like best about Zendesk Support Suite? Easy to use and user-friendly. Has a lot of customizable features to ensure customers are taken care of with ease of resolution.

Convenient and easy to use chat tool. Great for connecting with customers!

Support suite to have conversation with customers on any platform.

What do you like best? Zendesk makes it simple to contact customers and catch up with them. The UI is easy to understand, perfect and straightforward it gives incredible devices to augment profitability by surveying unmistakably what undertakings should be organized. Measurements like the administration level, the appraisals, and the quantity of actioned tickets additionally permit to continually improve and expand our presentation. Zendesk has a completely modify capable interface that ...

Zendesk lives up to its value and is an all encompassing software for all your CS needs

What do you like best? I like the ability to make multiple customizations to the product based on my team's needs and our company's evolving practices. What do you dislike? I do wish the reporting was more user-friendly. Such as being able to download and analyze macro usage. Recommendations to others considering the product: If you need to contact support, make sure to try and find user-forums first as you may find some great information there. What problems are you ...

Great tool with multiple integration points and collaboration

What do you like best? My favorite feature of Zendesk is the ability merge and direct tickets with other companies using Zendesk. As an example, we are working with a third party vender who is helping us with development on systems integrations. They use Zendesk as well and we were able to incorporate both parties together. When something needs to be assigned nd reviewed by a different team, all you have to do is select the team member and the ticket goes to the corresponding Zendesk. ...

A very good support suite even for SMEs

What do you like best? The ticketing system is way too good. You get to use a lag free ticketing support system, where you get updates on every ticket raised by a customer. Be it a chat or an email. In fact the free version, though having limitations works pretty well. What do you dislike? For free users the login ids could be more. Also, there can be better formatting. Let's say an user provides his details before accessing the support, the user sometimes can provide , fake ...

The best Support Suite for excellent business conversations

What do you like best? The like the cloud based help desk service it is excellent and makes work life easier. They are also very good and pioneers of solving technical tickets and providing on time solutions. The integrated chat system is fantastic which makes easy to communicate with customers. One can make call recordings, customize the communication system to make emails as per business campaigns. We have also used it for inbound marketing What do you dislike? I dislike the ...

Thorough ticket tracking

What do you like best? Zendesk is enough of an industry-leader that it's easy to find information about how to use it. The ticket tracking/management tools are fairly comprehensive. What do you dislike? Limited integrations; while Zendesk's official functionality is substantial, the limitations on integrating anything else can be limiting in functionality. If Zendesk will be your primary client contact point, this may be less of an issue, but if you're trying to use Zendesk in ...

It is one of the best helpdek software!

What do you like best? I personally like their which can be integrated with any system What do you dislike? Some limitations about the chat integration Recommendations to others considering the product: Try it! It worths your attention! What problems are you solving with the product? What benefits have you realized? Solved Queue & ticket problems.