9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1091-1100 out of 1759
AK
Akshay K
12/14/21
"Great software, highly recommend!"
What do you like best about Zendesk Support Suite? The interface of the application is quite easy to understand and go through. Simplicity at its best. Keep rolling out updates so that the software can be used at its best.
BK
Borhan K
12/13/21
"Zendesk The Perfect Simple Ticketing System!!!"
What do you like best about Zendesk Support Suite? Zendesk is the one-stop shop for all things ticket management and reports and a WYSIWYG Help Centre. No coding skill required, easy to use and easy to follow instructions with Zendesk support that can hold your hand take you through anything that you are stuck on.
AC
Andreea C
12/11/21
"Great for ticketing and customer service"
What do you like best about Zendesk Support Suite? Explore dashboards, integrations, lots of features. You can customize everything and make it work customized in your specific industry. For the Travel industry, the ticketing system is amazing. It has a great chat and integrates very well with Zendesk Sell.
BM
Babra M
12/10/21
"Great product for CRM. Customer Service is first-rate."
What do you like best about Zendesk Support Suite? The UXI is very easy to navigate. I did not need training. It provides what you need in a simple style. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
12/09/21
"EXCELLENT"
What do you like best about Zendesk Support Suite? THE OPTIONS TO NAVIGATE THRU THE SYSTEMS What do you dislike about Zendesk Support Suite?
AU
Anonymous User
12/08/21
"Essential for Customer Service"
What do you like best about Zendesk Support Suite? Zendesk is really easy to use. I truly believe this platform is essential to any customer service job. It allows us to easily create tickets, respond to our customers, and even integrate different apps within the platform. We actually switched to Zendesk from a different platform, and it was surprisingly very easy to get used to. The interface is very user-friendly.
AU
Anonymous User
12/08/21
"Zendesk"
What do you like best about Zendesk Support Suite? Super easy to use and the integration works smoothly as well What do you dislike about Zendesk Support Suite?
CK
Christoph K
12/08/21
"Best all in one customer service solution"
What do you like best about Zendesk Support Suite? Highly customizable. Good scaling possibilities and can be used by small and enterprise businesses. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
12/08/21
"Great product for supporting customers"
What do you like best about Zendesk Support Suite? Ease of use. Zendesk is a great product to use as a customer service team. Very easy to help customers, follow up on their tickets and offer support.
AP
Anamika P
12/08/21
"Honest feedback"
What do you like best about Zendesk Support Suite? the support and data analysis is easy and for the agent to monitor and track the performance and this actually helps us individually to improve our performance. Apart from that, the one application helps us for complete resolution.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].