9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1081-1090 out of 1759
JB
Joseph B
12/21/21
"Great ticketing software"
What do you like best about Zendesk Support Suite? Easy to use and navigate for internal users/agents, especially if deployed well by a Zendesk Administrator. It is very useful if deployed with other third-party apps depending on your company's application/needs. It makes it easy for agents to interact to end-users via email, chat, even phone support. It can work with other tools like Jira and Zopim which makes ticketing and issue-traking really easy.
AU
Anonymous User
12/20/21
"A game-changing support system"
What do you like best about Zendesk Support Suite? I love Zendesk's simplicity and available integrations. The software is very easy to navigate and user-friendly. The ability to use macros is also a huge bonus.
SN
Sibhekokuhle N
12/19/21
"Zendesk Review"
What do you like best about Zendesk Support Suite? Zendesk is an amazing tool to use for work as it provides all the informations that is needed in regards to the customer contact that you encounter omn a daily basis. I also get to use our knowledge base, which is where we access information that assists with resolving customer's issues, within Zendesk, and this saves a lot time as it minimises me jumping from one app to next.
CG
Ciprian G
12/17/21
"Zendesk, the easier and the most flexible support api"
What do you like best about Zendesk Support Suite? How easy it is to customise it, create new forms, new automation, conditions, so good! What do you dislike about Zendesk Support Suite?
PZ
Phikolomzi Z
12/16/21
"Phikos Review"
What do you like best about Zendesk Support Suite? that it's always fast when first opened doesn't lag and having all systems in one place What do you dislike about Zendesk Support Suite?
AU
Anonymous User
12/16/21
"Such a wonderful tool!"
What do you like best about Zendesk Support Suite? Zendesk is such an amazing tool to work with, it is easy to use, straight forward way to manage support tickets as well as follow up on issues. The search feature in particular helps to get answers on certain issues so quickly I use it almost daily!!
AU
Anonymous User
12/15/21
"Zendesk.cx"
What do you like best about Zendesk Support Suite? It has the greatest features that make the software exciting and user-friendly. The most informative software thus far , you have access to most of the tools within your work-related issues.
CM
charity m
12/15/21
"zendesk one year review"
What do you like best about Zendesk Support Suite? It populates customers' information as and when the call is coming in, departments, and their most recent orders with the company. You can also refer to the customer's previous interaction with other agents.
HB
Helen B
12/14/21
"Easy to Use"
What do you like best about Zendesk Support Suite? Zendesk is very easy to use and navigate for people who have not used an app like this before. I've been using it for 9 months now and I must say its very easy and helpful for my position
GS
Gloria S
12/14/21
"SCS Customer support specialist"
What do you like best about Zendesk Support Suite? I like how it is easy to log in and out of Zendesk. It also has different options like meeting and coaching; Zendesk also keeps track of the time of how long you have been on as well as going to break and meetings.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].