9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1071-1080 out of 1759
AU
Anonymous User
01/09/22
"Great support"
What do you like best about Zendesk Support Suite? Extremely polite and helpful. I didn't have to wait long for an answer What do you dislike about Zendesk Support Suite?
AU
Anonymous User
01/07/22
"Zendesk Definitely Makes Life Easier!"
What do you like best about Zendesk Support Suite? Zendesk makes it easy to keep track of customer tickets. I can also keep track of metrics, such as how long it takes for tickets to get resolved.
EM
Elizabeth M
01/05/22
"Zendesk Expertise!"
What do you like best about Zendesk Support Suite? I like the capabilities of using external and internal responses and replies best. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
01/04/22
"Best tool for customer support!"
What do you like best about Zendesk Support Suite? It is by far the best I've used when it comes to assisting customers via email. It is completely optimized for all departments to see and communicate internally.
AU
Anonymous User
01/01/22
"Best agent interface and user experience of any platform"
What do you like best about Zendesk Support Suite? The platform is the very best for ticket management. Easy to use and train mew starters to utilise. Would not go past it for a business requiring ticketing/service requests to be tracked.
TF
Tamires F
12/29/21
"Super Easy and saves lots of time!"
What do you like best about Zendesk Support Suite? How easy is it to see all tickets, and how organized it is. It saves you lots of time on the day as things are very manageable.
AU
Anonymous User
12/27/21
"Simple Customer Service Tool"
What do you like best about Zendesk Support Suite? Zendesk support suite is the best tool to handle all the customer service queries in an organized manner. Zendesk also creates the profile based on different departments in the organization, and later, we can generate the reports to track the productivity of the individuals and team.
VS
Vivek s
12/27/21
"Very good and efficient customer support software"
What do you like best about Zendesk Support Suite? One of the things that I like very much about the Zendesk support suite is that I can quickly handle all customer tickets. The separation between open tickets, pending ones, etc., is very much useful for me. Also, I am able to keep a tab about all the history of tickets between a customer.
DA
Dustin A
12/23/21
"Zendesk: How we help!"
What do you like best about Zendesk Support Suite? Zendesk is a great help desk solution. If you have different departments within your organization, you can create a view for each branch of your team. I really like that Zendesk allows you to assign tickets (incoming emails) to the specific experts within your organization.
AU
Anonymous User
12/22/21
"Effective"
What do you like best about Zendesk Support Suite? email channel, phone number and chat bot What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].