9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Are you using Zendesk Support?
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 1061-1070 out of 1759
AU
Anonymous User
02/04/22
"Great!"
What do you like best about Zendesk Support Suite? I like that I can integrate many different things into Zendesk that I would not be able to through other platforms. You can incorporate Shortcut and other functions into Zendesk, making it a lot more inconvenient for daily use.
KD
Keith D
02/02/22
"Easy to use and get support"
What do you like best about Zendesk Support Suite? Communication was quick and easy and the on-screen chat to take care of the issue was easy to use. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
01/25/22
"Go-to support tool for my teams!"
What do you like best about Zendesk Support Suite? Zendesk Support Suite is easy to use once set up and expand as your team/company grows. What do you dislike about Zendesk Support Suite?
AM
Ashim M
01/18/22
"Excellent customer support and management tool for businesses"
What do you like best about Zendesk Support Suite? The best think about zendesk that i like is that it is not fraphic intensive and loads up very fast on the laptop/mobile phone. Also the it is very user friendly and uou can get the hamg of it within a day.
AU
Anonymous User
01/17/22
"Love this company!"
What do you like best about Zendesk Support Suite? ZenDesk is a great way to keep your support tickets & customer service questions organized. This allows us to answer them promptly and keep track of our customers needs best!
DA
David A
01/17/22
"Full Working Helpdesk in Record Time"
What do you like best about Zendesk Support Suite? The install and setup was a breeze. Seems like just following down the column of all the setup options and their accompanying descriptions made it easy to setup.
�
𝕊𝕥𝕖𝕧𝕖
01/14/22
"A solution simple enough for the smallest team yet flexible enough for more demanding teams."
What do you like best about Zendesk Support Suite? Zendesk configurations are seemingly endless and while a basic configuration can take minutes to set up and be ready to go, the flexibility and add-ons allow for each instance to be configured to meet the needs of your business. I have implemented Zendesk in multiple companies I have worked for directly as well as for B2B clients of those companies, we've connected it with proprietary systems as well as apps available from the marketplace. ...
Read more
AU
Anonymous User
01/12/22
"Great System"
What do you like best about Zendesk Support Suite? Love the clickability of it, you can make any edits to your information, and they feel as if you are using any other browser or software, they fit right in and are very intuitive.
AA
A A A
01/12/22
"Review"
What do you like best about Zendesk Support Suite? The means of ticket creation was accurate, and sending emails to customers was very easy—a user-friendly tool, very straightforward.
BH
Blake H
01/12/22
"Zendesk Support Suite allows you to take care of all customers from one place"
What do you like best about Zendesk Support Suite? We love how they have applets for helpdesk knowledge base article management for easy HTML article creation making all of your support content available to your entire customer base and we also like how phone, email and live chat support can be easily integrated and completely managed with large teams of support agents with ease.
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].