9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1051-1060 out of 1759
AU
Anonymous User
02/11/22
"I love Zendesk Support"
What do you like best about Zendesk Support Suite? Everything in zendesk, it is user friendly, easy to handle the tickets. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
02/10/22
"Very quick with resolving my issues and polite!"
What do you like best about Zendesk Support Suite? The Zendesk Support Suite makes things easy to navigate and to have at our fingers when we need it. What do you dislike about Zendesk Support Suite?
LN
Lloyd N
02/10/22
"Great Service - Speedy reply"
What do you like best about Zendesk Support Suite? The time it took for my query to be answered. What do you dislike about Zendesk Support Suite?
RD
Ryan D
02/10/22
"A huge improvement to using Outlook or standard emails."
What do you like best about Zendesk Support Suite? It compiles all of our methods of contact into one place. This allows us to have a customer database built from customer contact, Phone calls and emails all fall together. When we receive contact, it gives us a place to see all of the customer's history in one place. It is incredibly intuitive and all of the efficiencies it drives helps our business hugely. A few to mention are Macros, Triggers and Automations.
DO
Dean O
02/10/22
"Loving it!"
What do you like best about Zendesk Support Suite? The Support product is flexible and intuitive to use. What do you dislike about Zendesk Support Suite?
RR
Rajat R
02/09/22
"This is on e of the best Tool"
What do you like best about Zendesk Support Suite? I like the way Zendesk has divided the queues. What do you dislike about Zendesk Support Suite?
LM
Luis M
02/09/22
"A lot of resources"
What do you like best about Zendesk Support Suite? There are a lot of resources, and if you create a ticket for something you have not found, they can help you that way as well.
AE
Aaron E
02/07/22
"User friendly and intuitive!"
What do you like best about Zendesk Support Suite? It's relatively easy to set up and manage external requests while ensuring they are resolved in a timely manner. Also, love the data functionality to track progress and see trends to identify areas of opportunity both for the teams and the individuals.
NT
Nick T
02/07/22
"Product is easy to use and adopt."
What do you like best about Zendesk Support Suite? The interface is simple and very intuitive. Users like the look and feel of the help center. The integration between the different channels is very convenient when trying to achieve one platform
AU
Anonymous User
02/07/22
"Feels great working on Zendesk."
What do you like best about Zendesk Support Suite? The graphical representation of data is best. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].