9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1031-1040 out of 1759
SJ
Shubham J
03/13/22
"Zendesk for service review"
What do you like best about Zendesk Support Suite? Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers
RD
Ruchi D
03/06/22
"very easy to use and understand"
What do you like best about Zendesk Support Suite? foremost thing I like the best is its is designed in such a way that every one can easily understand , not at all complex What do you dislike about Zendesk Support Suite?
AU
Anonymous User
03/03/22
"Been using ZD for 10 years now- it just keeps getting better!"
What do you like best about Zendesk Support Suite? Flexibility. Zendesk has a lot of ability to set up unique and specialized workflows. Because of that, it can be a powerful tool for small teams and when starting out, but also grow with the organization as a whole.
HK
Hiro K
03/03/22
"Awesomeness!"
What do you like best about Zendesk Support Suite? It almost has everything we need to run our business. Furthermore, if there is anything we need, we can choose from the 3rd party apps that integrate with Zendesk and make the experience seamless.
PJ
Piyush J
03/01/22
"Very effective tool"
What do you like best about Zendesk Support Suite? Its user interface is one of the best in the industry What do you dislike about Zendesk Support Suite?
NT
Nick T
03/01/22
"Excellent and streamlined solution for all your support center needs!"
What do you like best about Zendesk Support Suite? Because Zendesk is so popular, many other 3rd party services support integration with Zendesk. We leverage the powerful ZenDesk API to connect things such as external answering services (creates tickets automatically) and support business analysis software.
ED
Ellyn D
02/28/22
"Long time Zendesk Administrator"
What do you like best about Zendesk Support Suite? I love the depth and breadth of Zendesk. It is simple to set up, yet highly customizable if you have special use cases or business needs. The most important thing I need right now is a highly scalable tool that doesn't require me to look elsewhere once we hit a certain scale and Zendesk provides me that.
KK
Kanishth K
02/25/22
"Very nice, easy to use, ease of accessibilty"
What do you like best about Zendesk Support Suite? Ease of finding a ticket, There are multiple ways to find a ticket, through search, What do you dislike about Zendesk Support Suite?
AM
Akshat M
02/25/22
"Seems like multiple programs in one!"
What do you like best about Zendesk Support Suite? For all support activities for our clients, this tool seemed like one stop shop for all queries that customer had. What do you dislike about Zendesk Support Suite?
KK
Kritika K
02/24/22
"Easy and best"
What do you like best about Zendesk Support Suite? It helps to resolve the concerns of users in a straightforward way. Also, the best part about this is I can make my mistakes internal. Whenever I send a wrong reply, I make the note internal and send the correct response.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].