9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1021-1030 out of 1759
AU
Anonymous User
03/30/22
"Zendesk provides one of the best support suites for businesses"
What do you like best about Zendesk Support Suite? The support was provided by the zendesk team. The application and the overall UI provided.
DB
Dale Bingham
03/30/22
Great Helpdesk, Sell software to organize your business
We use Zendesk to track all helpdesk and sell (CRM) type of interactions with customers. And it has been fantastic! Between the web, phone, and iPad apps we can keep track of customer issues. Answer questions. Track requests for quotes, finalize them, and track won/lost bids on sales as well. All with one tool. It has helped us organize around growing our application and customer base and given structure to what is going on, who is doing what, and even allowing resellers to receive a ...
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ŠK
Štěpán K
03/30/22
"Best support suite I found, but nothing is perfect in this world."
What do you like best about Zendesk Support Suite? There is right mixture of simple and complex. We are beginning small, but I see Zendesk can scale a lot. When I was choosing ticketing/support system for us I reviewed my support experience with other companies - all that was not using something homebrew was on Zendesk.
SJ
Stanley J
03/30/22
"Best one stop solution for customersupport across multiple channels"
What do you like best about Zendesk Support Suite? Zendesks integration where i can integrate multiple channels in one tool. What do you dislike about Zendesk Support Suite?
GR
Gary R
03/30/22
"Great Customer Service Team"
What do you like best about Zendesk Support Suite? The integrated outgoing call log - Allows users to listen back on calls to gather insight into the conversation had etc What do you dislike about Zendesk Support Suite?
BN
Becca N
03/29/22
"Zendesk makes support breezy!"
What do you like best about Zendesk Support Suite? Zendesk allows any team to "plug and play" with improved functionality for customers and agents. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
03/28/22
"Zendesk keeps us organized"
What do you like best about Zendesk Support Suite? Zendesk offers an easy-to-use interface and has plenty of options to cater to our needs. What do you dislike about Zendesk Support Suite?
CJ
Caio Junior M
03/25/22
"simply efficient"
What do you like best about Zendesk Support Suite? Easy to create, standardize all your triggers, and target those responsible What do you dislike about Zendesk Support Suite?
MM
Maria M
03/25/22
"The best way to communicate with customers and understand what happens in your company"
What do you like best about Zendesk Support Suite? The easy way to understand how everything works. The setup is also easy to do and it's super customizable. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
03/23/22
"Great products and great support"
What do you like best about Zendesk Support Suite? Guide integration that enables automatic updates + true content management What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].