9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1001-1010 out of 1759
AU
Anonymous User
04/07/22
"Intuitive and seamless"
What do you like best about Zendesk Support Suite? Everything is all in one place. Calls, texts, emails, and chat. It's such a seamless system to have everything set up together instead of navigating multiple sites.
AU
Anonymous User
04/07/22
"Intuitive and seamless"
What do you like best about Zendesk Support Suite? Everything is all in one place. Calls, texts, emails, and chat. It's such a seamless system to have everything set up together instead of navigating multiple sites.
DN
Daniël N
04/05/22
"Does most things pretty well, for all business sizes, other than large corporate ones probably"
What do you like best about Zendesk Support Suite? Zendesk strikes a good balance between keeping their interface uncluttered and easy to use and having powerful features at the same time.
DS
Diogo S
04/05/22
"Excelent support"
What do you like best about Zendesk Support Suite? What I like best about Zendesk Support Suite are the instant replies, the availability of company experts to help solve any issue.
MM
Malach M
04/04/22
"Zendesk Support Suite Review"
What do you like best about Zendesk Support Suite? The ease in scaling as you grow. Several solutions are combined into a single platform to provide multi-channel support.
AR
Ankur R
04/04/22
"User friendly system and Support"
What do you like best about Zendesk Support Suite? The user interface is so clean and friendly even a new user like me can easily master it What do you dislike about Zendesk Support Suite?
BW
Bob W
04/04/22
"Easy ticketing solution"
What do you like best about Zendesk Support Suite? I like how simple it is to have multiple channels (website, email, chat, talk) all available within the same agent dashboard. I've been able to quickly train others to use, taking advantage of the online training zendesk offers.
KB
Kaity B
04/04/22
"Love it!"
What do you like best about Zendesk Support Suite? The platform is very easy to use and the analytics are really great. I am able to easily deep dive into customer insights and keep track of agent productivity.
CA
Carlos A
04/04/22
"Awesome tool"
What do you like best about Zendesk Support Suite? Everything is pretty easy to use and you don't lose your work. Things are saved automatically and it makes your process goes smoothly.
AU
Anonymous User
04/03/22
"Very impressed with the speedy support that Zendesk offers."
What do you like best about Zendesk Support Suite? Easy and accessible support that is live, and connects me to a real human. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].