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9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support Reviews in April 2025: User Ratings, Pros & Cons

Effortlessly manage customer requests with Zendesk Support.

4.3

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Starts from $19/user/month when yearly

Zendesk Support Reviews & Ratings

4.3

Very Good

Based on 7934 ratings & 1757 reviews

Rating Distribution

Excellent

(1493)

Very Good

(214)

Good

(31)

Poor

(7)

Terible

(12)

Expert's Review

Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more

Zendesk Support pros and cons

  • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

  • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

  • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

  • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

  • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

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