Spot Score

Zendesk Sunshine Reviews in May 2025: User Ratings, Pros & Cons

Streamline customer service with Sunshine's modern design.

4.2

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Starts from $19/User/Month, also offers free forever plan

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Zendesk Sunshine Reviews & Ratings

4.2

Very Good

Based on 22 ratings & 53 reviews

Rating Distribution

Excellent

(30)

Very Good

(13)

Good

(9)

Poor

(0)

Terible

(1)

Expert's Review

Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which minimizes the need for extensive training and makes navigation a breeze, even for new users. The platform is particularly admired for its seamless integration with third-party ...Read more

Zendesk Sunshine pros and cons

Intuitive and user-friendly interface, requiring little to no training for basic usage.
Seamless organization and management of customer tickets, chats, and emails in one system.
Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.
Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.

Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
Limited sophistication in transaction-related data handling, requiring improvements for better usability.

Showing 51-53 out of 53

Anonymous User

09/11/19

3.5 out of 5

"Best OmniChannel Communication Tool"

What do you like best about Zendesk Sunshine? Smooch.io is a very easy to use and powerful communication automation tool, it has many CRM Integrations with Zendesk, Help Scout, Freshdesk and other CRMs as well as the Communication tools such as WhatsApp Business API (Sandbox Environment), WeChat, Telegram, Facebook Messenger. So wherever our customers are but we can serve them with a bot. We can trigger the actions accordingly!

Sadie P

04/08/19

5 out of 5

"An Impartial Review"

What do you like best about Zendesk Sunshine? I love that Zendesk Sunshine allows you to take internal notes on each and every transaction with your customers. What do you dislike about Zendesk Sunshine?

Corey T

03/06/19

5 out of 5

"I LOVE ZENDESK SUNSHINE!"

What do you like best about Zendesk Sunshine? I love that Zendesk Sunshine makes my contact with customers easy and seamless. Customers are also pleased with A) how fast we are at communicating and B) how efficient we are when communicating.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].