7.9
SpotScore
Zendesk Sunshine Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service with Sunshine's modern design.
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Starts from $19 / User / Month, also offers free forever plan
Zendesk Sunshine Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Sunshine is built for teams managing customer conversations across multiple channels—email, WhatsApp, live chat, SMS. Before shortlisting, verify that your existing tools integrate via Zendesk's API or pre-built connectors. The platform handles ticket routing and assignment well, but custom workflow logic often requires configuration by someone with ...Read more
Zendesk Sunshine pros and cons
Interface requires little to no training for basic usage.
Consolidates customer tickets, chats, and emails in one system.
Open APIs allow integrations and customizations for tailored customer experiences.
Omnichannel support covers third-party chatbot platforms and multiple social communication channels.
Advanced features and configuration can be daunting for new users without training.
Transaction-related data handling is limited and needs improvement.
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Showing 51-53 out of 53
AU
Anonymous User
09/11/19
"Best OmniChannel Communication Tool"
What do you like best about Zendesk Sunshine? Smooch.io is a very easy to use and powerful communication automation tool, it has many CRM Integrations with Zendesk, Help Scout, Freshdesk and other CRMs as well as the Communication tools such as WhatsApp Business API (Sandbox Environment), WeChat, Telegram, Facebook Messenger. So wherever our customers are but we can serve them with a bot. We can trigger the actions accordingly!
SP
Sadie P
04/08/19
"An Impartial Review"
What do you like best about Zendesk Sunshine? I love that Zendesk Sunshine allows you to take internal notes on each and every transaction with your customers. What do you dislike about Zendesk Sunshine?
CT
Corey T
03/06/19
"I LOVE ZENDESK SUNSHINE!"
What do you like best about Zendesk Sunshine? I love that Zendesk Sunshine makes my contact with customers easy and seamless. Customers are also pleased with A) how fast we are at communicating and B) how efficient we are when communicating.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].